# How to Claim Account Credit for an Unused Server Purchase in xCloud

> Bought an xCloud server but never set it up? Claim the unused purchase value as Account Credit from the paid invoice, follow the review, and verify it.

If you bought an xCloud server product but never completed server setup, you can request the unused purchase value as **Account Credit** from the paid invoice. This guide is for team owners and members who manage billing. It shows how to submit the request, follow its review status, verify approved credit, and understand how xCloud applies that credit to future invoices.

The request does not create an immediate cash refund. xCloud reviews it first. Approval removes the unused server product from your team and adds the eligible value to Account Credit.

## Eligibility at a glance

| Requirement | What it means |
| --- | --- |
| Unused server product | You bought the server product but have not used it to create a server. |
| Eligible service type | The purchase is for an eligible server-hosting product. Add-ons are not eligible through this flow. |
| Funding invoice | The product is linked to an invoice that collected value. |
| Value still available | The invoice value has not already been refunded or returned through another credit claim. |
| Account Credit available | Your team has access to xCloud's Account Credit feature. |
| No completed claim | The same unused product has not already been approved for credit. |

## Prerequisites

Before you start, confirm that:

-   You are signed in to the xCloud team that made the purchase.
-   You can view the team's billing information.
-   The server product remains unused. You have not completed server creation with it.
-   The associated invoice appears as **Paid** under **Billing → Bills & Payment**.
-   You understand that approval removes the unused product from the team.

## Before you submit the request

The claim amount is based on the value collected for the unused unit on its funding invoice. It is not based on the product's current catalog price. Discounts, multiple units on one invoice, previous refunds, and value already returned against the same invoice can affect the eligible amount.

xCloud also preserves the funding type:

-   **Refundable credit** represents value traced to a card payment or refundable-origin credit. It may be eligible for a separately reviewed payout to the original payment method.
-   **Non-refundable credit** represents promotional, goodwill, or otherwise non-cashable value. You can spend it on eligible invoices, but you cannot withdraw it.

## Request credit for the unused purchase

### 1. Open the paid invoice

Go to **Billing → Bills & Payment**. In the **Invoices** table, find the paid invoice used to buy the server product.

**Expected result:** The invoice row shows **Paid** and includes an actions menu.

### 2. Choose Claim Refund Credit

Open the invoice's actions menu, then select **Claim Refund Credit**.

![The Claim Refund Credit action on a paid invoice.](/_landing/docs/how-to-claim-account-credit-for-unused-server-purchase-01-claim-refund-credit.png)

**Expected result:** xCloud opens a confirmation dialog for the unused purchase.

### 3. Review the confirmation

Read the confirmation before continuing. For an unused server purchase, xCloud explains that the full eligible amount paid for the unused unit returns as Account Credit after approval. It also explains that the product will be removed from the team.

![The confirmation dialog for claiming an unused purchase.](/_landing/docs/how-to-claim-account-credit-for-unused-server-purchase-02-confirm-unused-purchase-claim.png)

**Expected result:** The dialog offers **Yes, claim it** and **Cancel**.

### 4. Submit the request

Select **Yes, claim it**.

**Expected result:** xCloud records one review request for the unused product. Repeated submissions do not create duplicate claims.

### 5. Confirm the request is awaiting review

Open the invoice's actions menu again. The claim action changes to **Refund Credit Requested Already** while the request is pending.

![The invoice menu showing Refund Credit Requested Already.](/_landing/docs/how-to-claim-account-credit-for-unused-server-purchase-03-refund-credit-requested.png)

**Expected result:** You cannot submit the same claim again while it is awaiting review.

### 6. Wait for the review result

Keep the product unused while the request is pending. Approval is not guaranteed, and this workflow does not promise a fixed review time.

If the product is used to create a server before approval, xCloud refuses the credit because the purchase is no longer unused.

**Expected result:** The request is either approved or rejected after review. A rejected request does not add Account Credit.

## Verify approved Account Credit

### 7. Check the invoice action status

After approval, return to **Billing → Bills & Payment** and open the invoice's actions menu. The status changes to **Account Credit Granted**.

![The invoice menu showing Account Credit Granted.](/_landing/docs/how-to-claim-account-credit-for-unused-server-purchase-04-account-credit-granted.png)

**Expected result:** The unused server product is removed from the team, and xCloud prevents another claim for the same purchase.

### 8. Check the available balance

Go to **Billing → Account Credit**. The **Available Credit** card shows the total spendable balance and its refundable and non-refundable portions.

![The Available Credit card with refundable and non-refundable portions.](/_landing/docs/how-to-claim-account-credit-for-unused-server-purchase-05-available-account-credit.png)

**Expected result:** The approved amount appears in the available balance. The example amount in the screenshot is synthetic and is not a universal credit amount.

### 9. Confirm the ledger entry

Review **Credit history** on the same page. The approved claim appears as a **Credit** transaction with its category, invoice, amount, resulting balance, and **Available** status.

![The Credit history ledger entry for the granted credit.](/_landing/docs/how-to-claim-account-credit-for-unused-server-purchase-06-credit-history.png)

**Expected result:** The ledger entry links the granted value to its funding invoice and shows whether the credit is refundable or non-refundable.

## How xCloud applies the credit

You do not need to manually attach Account Credit to an invoice. xCloud applies the available balance automatically before charging your card.

| Situation | What happens |
| --- | --- |
| Credit covers the full eligible invoice | xCloud uses Account Credit for the invoice, subject to the invoice's billing rules. |
| Credit covers part of the invoice | xCloud uses the available credit first and charges the remaining amount through the normal payment flow. |
| Balance contains refundable and non-refundable credit | Both categories remain visible in Account Credit. Their cash-out eligibility stays separate. |
| Approved credit is later spent | Credit history records the debit or application, and the available balance decreases. |

## Limits and edge cases

-   **Approval is required.** Submitting the request reserves the claim for review but does not grant credit immediately.
-   **The purchase must remain unused.** Creating a server with the product before approval makes the request ineligible.
-   **Approval removes the product.** You cannot keep the unused server entitlement and also receive its value as Account Credit.
-   **Add-ons are excluded.** The unused-purchase flow applies to eligible server-hosting products, not final-sale add-ons.
-   **The funding invoice limits the claim.** xCloud will not return more value than the invoice still holds after refunds and other credits.
-   **The refundable share depends on funding.** Promotional or non-refundable value returns as non-refundable Account Credit.
-   **Cash payout is separate.** Refundable Account Credit may support a reviewed payout to the original payment method. Non-refundable credit cannot be withdrawn.
-   **Changing a saved card does not redirect a refund.** Any approved payout follows the original funding transaction where supported.

## Verification checklist

The workflow is complete when all of the following are true:

-   The invoice menu shows **Account Credit Granted**.
-   The unused server product is no longer available for server setup.
-   **Billing → Account Credit** shows the approved value in **Available Credit**.
-   **Credit history** contains the matching credit transaction.
-   The transaction category correctly shows **Refundable** or **Non-refundable**.

## Troubleshooting

| Symptom | Likely cause | Fix |
| --- | --- | --- |
| **Claim Refund Credit** does not appear | The product was used, the purchase is not an eligible server-hosting product, the invoice has no returnable value, or Account Credit is unavailable for the team. | Confirm you selected the correct team and paid invoice. If the product is still unused and the option remains missing, contact xCloud Support with the invoice number. |
| The menu says **Refund Credit Requested Already** | The claim is already awaiting review. | Do not submit another request. Wait for the existing request's result. |
| The request is rejected | The product became used, the invoice was already refunded, or its value was returned through another path. | Review the invoice and current product state. Contact xCloud Support if the visible state does not explain the rejection. |
| The menu says **Account Credit Granted**, but the balance looks unchanged | You may be viewing another team, or the page needs refreshed data. | Select the purchasing team, reload **Billing → Account Credit**, then check **Credit history**. |
| Only part of the balance is refundable | Part of the purchase was funded with promotional or non-refundable credit. | Use the full Available Credit on eligible invoices. Only the refundable portion can enter the separate payout review flow. |
| A future invoice still charges the card | The Account Credit balance did not cover the full invoice. | Check Credit history and the invoice breakdown. xCloud uses available credit first, then charges the remaining amount through the normal payment flow. |

## Common mistakes

-   **Treating the request as an immediate refund.** It is a request for Account Credit and requires review.
-   **Creating the server while the claim is pending.** That consumes the product and removes the basis for unused-purchase credit.
-   **Assuming all Account Credit is cashable.** Non-refundable credit is spendable but cannot be paid out.
-   **Using the current catalog price as the expected claim.** The eligible value comes from the original funding invoice and its remaining returnable amount.
-   **Looking in the wrong team.** Billing data and Account Credit belong to the team that made the purchase.

## FAQ

### Can I keep the unused server product after the credit is approved?

No. Approval removes the unused product from your team because its value has been returned as Account Credit.

### Is unused server purchase credit the same as a card refund?

No. Approval first creates Account Credit. Only the refundable portion may later qualify for a separate reviewed payout to the original payment method.

### How does xCloud use the approved credit?

xCloud applies Available Credit automatically before charging your card for eligible invoices. If the balance is smaller than the invoice total, the remaining amount follows the normal payment flow.

### Why can the credited amount differ from the current server price?

The claim uses the value collected for that unit on the original invoice. Discounts, multiple items, previous refunds, and value already returned against the invoice can change the amount.

### Can I submit the same request twice?

No. While review is pending, the invoice menu shows **Refund Credit Requested Already**. After approval, it shows **Account Credit Granted**.

## Related

-   [xCloud refund policy and Account Credit](/docs/refund-policy/)

## Next steps

-   Keep the purchasing team selected when reviewing its balance and ledger.
-   Check **Billing → Account Credit** before a future purchase to see the amount xCloud can apply automatically.
-   Contact xCloud Support if an unused eligible purchase has no claim option or if a review result conflicts with the visible invoice state.