xCloud GDPR Policy

Please take the time to read this agreement carefully, as it includes important information about your legal rights and protections.

xCloud (we, us) believes it is important that you understand how we collect, store, share and use information from and about our website visitors, subscribers, customers and vendors. This EU/UK GDPR Privacy Notice (Notice), our cookie policy and other legal notices posted on our website https://xcloud.host/ (Site) describe our collection, use and disclosure of personal data.

What is the GDPR & to Whom Does the GDPR apply?

The General Data Protection Regulation (GDPR) is a regulation in European law that was adopted on April 14, 2016 and became enforceable on May 25, 2018. This law regulates data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

This Notice applies to personal data:

Applicability of GDPR to Individual Customers

This Notice does not apply to information collected, stored, shared, or distributed by third-party sites and may be updated from time to time.

Applicability of GDPR to Individual Customers

The GDPR applies to all entities and individuals which process personal data as part of their activities, or the activities of one of their branches, established in the EU, regardless of where the data is processed. The law also applies to any company established outside of the EU offering goods/services or monitoring the behavior of individuals within the EU. This includes all xCloud customers, including individuals (whether located inside or outside the EU), who collect and process personal data and information from any persons within the EU using our products and services.

xCloud’s Responsibilities Under GDPR

When you visit our Site or use our Services, our server automatically collects certain browser or device generated information, including but not limited to:

xCloud’s Responsibilities Under GDPR

In some cases, this information constitutes personal data. We do not use this automatically collected information to try to identify you by name, and we do not associate it with the information you provide voluntarily, as detailed in subsequent sections.

Steps Taken by xCloud to Ensure GDPR Compliance

In order to access or use certain portions of the Site or Services, or enjoy the full functionality of the Site or Services, or otherwise in conducting business with us or seeking to conduct business with us, you may be prompted to provide certain personal data to us in the following ways:

Web Statistics Cookies

In these cases, the personal data you give us may include name, business affiliation, business address, telephone number, email address and any personal details required to resolve any inquiries or complaints.

This personal data is required to enter into a contract with you (such as in anticipation of a supply agreement or to learn about our Services) or to perform a contract with you (such as to provide services) and failure to provide any information may result in our inability to provide requested services or products.

The Information You Provide to Us

To access or use certain portions of the Site or Services, enjoy the full functionality of the Site or Services, or conduct business with us, you may be required to provide personal data in the following ways:

Advertising Cookies

Typically, the personal data you provide may include your name, business affiliation, business address, telephone number, email address, and any details required to resolve inquiries or complaints.

This personal data is necessary to enter into or perform a contract with you (e.g., for a supply agreement or service request). Failure to provide this information may result in our inability to offer the requested Services or products.

The Information We Obtain From Other Sources

We may obtain fraud and risk-scoring data from third parties to ensure the security and integrity of our Services.

How We Use Cookies on Our Site

Cookies are small data files stored on your device that allow us to track certain activities on our Site, such as user preferences, site usage patterns, and other behaviors. Our Site uses cookies to enhance your browsing experience and make our services more efficient. By doing so, we can optimize your experience and deliver personalized content.

For detailed information about the types of cookies we use, how they function, and how we protect your privacy when using them, please read our Cookie Policy. Our Cookie Policy explains the various types of cookies used and provides instructions on how you can control or disable them if you choose to do so.

How We Use Your Personal Data

Below is an overview of our purposes for using your personal data. All processing and use of your personal data is justified by a legal basis for processing, which includes:

We use personal data to:

Functionality Cookies

We also use non-personal and aggregate data to customize our marketing efforts and enhance the overall user experience.

Data Protection Measures at xCloud

We take your privacy and the security of your personal data very seriously. As part of our commitment to safeguarding your information, we ensure that your personal data is not sold, rented, or shared with third parties for any unauthorized purposes. We will not sell, rent, or lease your personal data to third parties under any circumstances.

Disclosure of Personal Data

We may disclose personal data about Site visitors, users of our Services, or our suppliers or customers if, in our sole discretion, we believe that it is reasonable to do so, including:

Transfers of Data At xCloud

If you are in the UK or the European Economic Area (“EEA”) (including the European Union (“EU”)) and your personal data is transferred outside the UK or outside of the EEA (as applicable) to other xCloud affiliates or to third party service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the UK or EEA (as applicable).

If we transfer UK data to the EEA, this is covered by the UK’s decision that EEA countries provide adequate protection for personal data. If we transfer EEA data to the UK, this is covered by the EC decision that the UK provides adequate protection for personal data. If we transfer UK or EEA data to other countries, not subject to an equivalent legal adequacy decision, we will take steps to protect your personal data to the same degree. This includes entering into data transfer agreements using any applicable, valid standard contractual clauses (“SCCs”) with our suppliers and other business partners and taking appropriate supplementary safeguards.

You have a right to obtain details of the mechanism under which your personal data is transferred outside of the EEA or UK by contacting support@xcloud.host.

What Security Measures Do We Take?

Where lawful to do so, and subject to your consent where required, we may communicate with you by e-mail to tell you about our products and services. If you wish to opt-out of receiving marketing communications, please use the ‘unsubscribe’ link provided in our emails.
If you are a subscriber to our Services, we may send you periodic announcements including the details of our existing and new programs. You may opt out of these announcements by filling out the form at www.xcloud.host/unsubscribe or by clicking the opt-out link at the bottom of these emails. If you opt out of these marketing emails, you may still receive system notices and other information that is specifically related to your subscription account.

How Long Do We Keep Your Data/Information?

We apply a general rule of keeping personal data only for as long as required to fulfill the purposes for which it was collected. In general, we retain your personal data for a period of time corresponding to a statute of limitation, for example to maintain an accurate record of your dealings with us. However, in some circumstances we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

With respect to marketing, we retain your personal data for 18 months after your last request for service or other contact you initiate.

What are your rights under GDPR to protect your data?

You have the following rights regarding your personal data:

What are your rights under GDPR to protect your data?

Right to object to processing – you have the right to object to our use of your personal data (including profiling) for direct marketing purposes, such as when we use your personal data to invite you to our promotional events.

External Links and Privacy Considerations At xCloud

The Site may contain links to third party sites. Since xCloud does not control nor is responsible for the privacy practices of those Sites, we encourage you to review the privacy policies of these third party sites. This Notice applies solely to personal data collected by our Sites or in the course of our business activities.

xCloud Role Under GDPR

xCloud acts both as a Data Controller and Data Processor:

How Do We Handle Changes to This Notice?

We reserve the right to revise, amend, or modify this Notice and our other policies and agreements at any time and in any manner. You should periodically check for any modifications of this Notice by re-visiting this web page and using the ‘refresh’ button on your browser. If the ‘last modified’ date remains unchanged after you have clicked the ‘refresh’ button on your browser, you may presume that no changes have been made since the last reading of the Notice. A changed ‘last modified’ date indicates that this Notice has been updated or edited, and the updated or edited version supersedes any prior versions immediately upon posting.

How Can You Contact Us About Privacy Matters?

If you have any questions in relation to this Notice, wish to exercise any of your rights, or require assistance, please contact us at:

Email: support@xcloud.host

Website: https://xcloud.host/contact/

For data protection concerns, you also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal data infringes applicable law.