- What is the GDPR & to Whom Does the GDPR apply?
- Applicability of GDPR to Individual Customers
- Applicability of GDPR to Individual Customers
- xCloud’s Responsibilities Under GDPR
- xCloud’s Responsibilities Under GDPR
- Steps Taken by xCloud to Ensure GDPR Compliance
- Web Statistics Cookies
- The Information You Provide to Us
- Advertising Cookies
- The Information We Obtain From Other Sources
- How We Use Cookies on Our Site
- How We Use Your Personal Data
- Functionality Cookies
- Data Protection Measures at xCloud
- Disclosure of Personal Data
- Transfers of Data At xCloud
- What Security Measures Do We Take?
- How Long Do We Keep Your Data/Information?
- What are your rights under GDPR to protect your data?
- What are your rights under GDPR to protect your data?
- External Links and Privacy Considerations At xCloud
- xCloud Role Under GDPR
- How Do We Handle Changes to This Notice?
- How Can You Contact Us About Privacy Matters?
- collected through the Site
- when you subscribe to or otherwise use our online services (Services)
- in the course of our business activities conducted elsewhere, whenever we act as the controller of that data and when its processing is governed by EU General Data Protection Regulation or the UK General Data Protection Regulation (together, the “GDPR”)
- your domain;
- your IP address;
- your date, time and duration of your visit;
- your browser type;
- your operating system; your page visits;
- information from third parties;
- other information about your computer or device;
- Internet traffic.
- Subscribers to our Services will be prompted to provide their name, address, email, phone number and any other necessary billing information.
- Site visitors and prospective and current suppliers and subscribers may provide personal data when filling in forms (for example, a ‘Contact us’ form) on our site or at a trade show or anywhere else we conduct business;
- by printing documentation from our site
- by subscribing to newsletters or other communications.
- by corresponding with us by tickets, email or otherwise providing contact details.
- Subscribers to our Services will be prompted to provide their name, address, email, phone number, and any other necessary billing information.Subscribers to our Services will be prompted to provide their name, address, email, phone number and any other necessary billing information.
- Site visitors, prospective and current suppliers, and subscribers may provide personal data when:
- Filling in forms (e.g., a “Contact Us” form) on our Site, at a trade show, or other business events.
- Downloading documentation from our Site
- Subscribing to newsletters or other communications.
- Corresponding with us by phone, email, or other means.
- Contractual necessity – Processing is required to perform a contract with you (e.g., if you subscribe to our Services) or to take steps at your request (e.g., fulfilling an order or providing product information).
- Legal compliance – Processing is required to comply with legal obligations, such as maintaining accounting records.
- Legitimate interests – Processing is necessary for our business activities, provided they do not override your interests and fundamental rights. Our legitimate interests include:
- Conducting and developing business with subscribers, site users, suppliers, and customers.
- Using personal data only for purposes that support our business operations.
- Consent – Processing is based on your explicit consent where required.
- Provide Services you have subscribed for or requested.
- Send documentation or communications you have requested.
- Administer and manage purchase or sales agreements with suppliers and customers.
- Provide after-sales support.
- Resolve user queries or complaints.
- Market our Services to individuals whose subscriptions have expired or been canceled.
- Engage with you regarding events, promotions, the Site, and xCloud products and services.
- Process, evaluate, and complete transactions related to the Site and xCloud products and services.
- Improve and develop the Site by analyzing trends, access, and usage for advertising and marketing.
- Enhance user experience based on tracked interests and target new markets.
- Ensure the security of the Site, xCloud confidential information, and employees.
- Manage and investigate fraud, risk exposure, claims, and legal violations.
- To satisfy any laws, regulations, or governmental or legal requests for such data;
- To disclose personal data that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies;
- To protect ourselves, our subscribers, and the general public;
- To cooperate with law enforcement authorities, private-party litigants, and others seeking information about our end users to the extent required by applicable law. Examples of such cooperation include lawful criminal, civil, or administrative process, discovery requests, subpoenas, court orders, writs, or reasonable request of authorities or persons with the reasonable power to obtain such process;
- To share your personal data with third parties in connection with potential or actual sale of our company or any of our assets, in which case personal data held by us about our users may be one of the transferred assets.
- To trusted third-party service providers such as Pusher, Userback, FirstPromoter, and others that help us deliver specific features, communications, or integrations within our Services. These providers are contractually obligated to protect your information and may only use it to perform the services they provide to us.
- Right to withdraw consent – where applicable, you have the right to withdraw your consent at any time. For example, if you wish to opt-out of receiving electronic marketing communications, you can change your settings in your account on the Site, use the ‘unsubscribe’ link provided in our emails or otherwise contact us directly.
- Right of access, rectification and erasure – you have the right to request access to and obtain a copy of any of your personal data that we may hold, to request correction of any inaccurate data relating to you and to request the deletion of your personal data under certain circumstances. You can see and update most of this data yourself online, or by contacting us directly.
- Data portability – where we are relying upon your consent, or the fact that the processing is necessary to perform a contract to which you are party or to take steps at your request prior to entering a contract, and the personal data is processed by automatic means, you have the right to receive all such personal data which you have provided us in a structured, commonly used and machine-readable format, and also to require us to transmit it to another controller where this is technically feasible.
- Right to restriction of processing – you have the right to restrict our processing of your personal data where:
- you contest the accuracy of the personal data, until we have taken sufficient steps to correct or verify its accuracy;
- where the processing is unlawful but you do not want us to erase the personal data;
- where we no longer need your personal data for the purposes of the processing, but you require such personal data for the establishment, exercise or defence of legal claims; or
- where you have objected to processing justified on legitimate interest grounds, pending verification as to whether we have compelling legitimate grounds to continue processing.
- To satisfy any laws, regulations, or governmental or legal requests for such data;
- As a Data Processor when our customers use xCloud Products and Services to process EU personal data. For example, if any third party’s personal information gets uploaded and processed by an xCloud customer on an xCloud managed server. In this role, we comply with both our customers’ instructions and the legal obligations that apply directly to data processors under the GDPR.