xCloud Support
Search the docs, ask the community, or open a ticket with our support team.
Search the docs for an answer…⌘KPick the channel that fits your question. Every channel is open to every xCloud customer.
Sign in to xCloud and open Support → Create Ticket. Pick a topic, say how urgent it is, select the server or site and attach screenshots. You follow every reply in the ticket.
Best for: Technical problems, billing, free migration and bug reports.
Ask other xCloud users, share what you built and follow product news. The xCloud team takes part and collects feature ideas there.
Best for: How-to questions, ideas and feature requests.
Chat with our team 24/7. Use the chat button on this site, or open Support → Live Chat in xCloud. If chat does not load, turn off ad or privacy blockers, or open a ticket.
Best for: Quick questions and pre-sale questions.
Open Support → Book a Meeting in xCloud to schedule a 30-minute call with our hosting experts.
Best for: Planning a move or a larger setup.
Hosting many sites, reselling or moving an agency? Tell us what you need and we will help you plan it.
Best for: Agencies, resellers and teams.
No access to your account? Email us. When you can sign in, a ticket is faster: it shows us your servers and sites.
Best for: When you cannot sign in.
Most answers are already in the docs, with step-by-step guides.
Create your first server and site.
6 guides →Move existing sites and whole servers to xCloud.
25 guides →Domains, staging, cloning and site management.
71 guides →Provision servers and manage PHP, cron and services.
80 guides →Automatic and on-demand backups you can restore.
17 guides →Free SSL, firewalls and vulnerability scans.
27 guides →Plans, billing and how the free trial works.
11 guides →Team members, access and account settings.
18 guides →Fix errors and resolve common issues.
31 guides →A complete first message saves a round of questions. This is what our team asks for most.
Never paste passwords, private keys or API keys into a ticket or the community. To let our team in, grant support access on the ticket instead.
The Create Ticket form asks How urgent is this? Pick the answer that matches the impact:
If a live site is down, say so in the subject, and use live chat while your ticket is open.
When we are online, what we help with, and how you stay in control of your servers.
24/7
Every day of the week, weekends included
| Monday to Friday | 24 hours |
|---|---|
| Saturday and Sunday | 24 hours |
Chat with us or open a ticket at any time, day or night.
Outside standard support
Our team can only reach your servers and sites with your team's support access code, and only for the number of days you allow on a ticket (0 to 30).
SSH access and Magic Login are separate switches, off by default. To end access at any time, open Support → Access Code and select Regenerate.
Grant and revoke support access →Sign in to xCloud, open Support and select Create Ticket. Choose your team, a topic and how urgent it is, write a subject and describe the problem, then select the server or site it is about. Select Create Ticket to send it.
No. The Support Portal is built into xCloud, so you sign in with your xCloud account. Tickets from the old portal at support.xcloud.host are being moved into All Tickets.
Our support team is available 24/7, every day of the week, weekends included. Use live chat or open a ticket at any time.
No. Support can only reach your servers and sites with your team's support access code, and only for the days you allow on a ticket (0 to 30). SSH access and Magic Login are separate switches you turn on per ticket. You can end access at any time by regenerating the code.
Yes. Tickets, live chat, meetings and the community are open to every xCloud customer. If you use xCloud through an agency or reseller's own branded dashboard, contact that provider first.
Our team helps with everything xCloud runs and manages, and points you in the right direction for the rest. Bugs inside your own code, plugins or themes need your developer or the plugin's support team.