If you no longer need xCloud, download anything you need, remove active services, check provider resources, then request account and data deletion.

Prerequisites #

• Access to xCloud
• Owner or billing access
• Downloaded backups/invoices you need
• Access to cloud provider account for self-managed servers

Step-by-step #

1. Download backups and invoices #

Save website/database backups, invoices, and records before deleting services.

2. Delete sites and servers #

Remove sites and servers you no longer need. Related server subscriptions are cancelled when all related servers are removed.

3. Remove provider resources #

For self-managed servers, check the cloud provider for active servers, volumes, snapshots, firewalls, IPs, or backups.

4. Review billing and cards #

Confirm no unexpected active subscriptions remain and download final invoices.

5. Submit deletion request #

Contact support with account email, confirmation, downloaded-data acknowledgement, and whether billing info should be removed where possible.

6. Confirm completion #

Wait for team review and keep the confirmation message for your records.

Troubleshooting #

Deleted servers but still charged #

Check whether charge is from xCloud or provider; provider-side resources must be removed in provider dashboard.

Need invoices after deletion #

Download before deletion, or contact support with billing email if already deleted.

Want to cancel billing only #

Delete active servers; if subscription remains, contact support.

FAQ #

Can I keep backups? #

Yes, download them before deletion.

Does deleting all servers cancel subscriptions? #

Related server subscriptions should stop after servers are removed.

Why does support ask for a reason? #

Feedback helps improve xCloud; you can keep it brief.