Setting up a professional email mailbox for your website doesn’t have to be complicated or expensive. With xCloud Managed servers, every user gets access to a free mailbox add-on that can be configured in just a few simple steps.

Follow the process of claiming and setting up your free mailbox directly from your xCloud dashboard.

Step 1: Go To Your Site #

Log in to the xCloud dashboard and go to Sites. Open the site that is hosted on an xCloud Managed server. From the dashboard, click Email Config → Mailbox. Then, click the Get Mailbox Add-on button.

You can also click the Get It Free button from the banner displayed on your xCloud Managed Server site.

Enter the Email address and Password you want to use for the new mailbox in the designated fields.

Then select the free Mailbox plan and click the Pay button.

That’s all it takes — once you’ve selected the free plan and clicked Pay, your new mailbox will be ready to use. If you run into any issues during setup, reach out to the xCloud support team for assistance.

 xCloud Mailbox Add-on – Frequently Asked Questions (FAQs) #

How is xCloud Mailbox Addon billed? #

The billing is monthly, based on your chosen plan.You only pay for the plan you subscribe to. There are no hidden charges for aliases or forwarding.

Can I create multiple mailboxes under one domain? #

Yes, you can create multiple mailboxes as long as they’re within the same xCloud team.

You cannot use the same domain across different teams.
Example: If user@domain.com is in Team A, then admin@domain.com can’t be in Team B.

Are aliases free to use? #

Yes. Creating and using email aliases is completely free and included with your Mailbox plan.

Is there a limit on how many aliases I can have? #

No, there is no limit to how many aliases you can create under a domain. An alias cannot have the same name as an existing mailbox, and aliases cannot forward to other aliases.

What is email forwarding, and is it free? #

Email forwarding automatically sends a copy of incoming mail from one address to another. Email forwarding is included for free. Each mailbox supports an unlimited number of email forwarding addresses.

What if my domain verification fails? #

Try the following:

• Double-check all DNS records
• If using Cloudflare, toggle ‘Auto Manage DNS’ OFF and then ON again
• Wait a few minutes and try verifying again.

After logging in, if you see the white page, what do you do? #

Once you log in to your webmail page, if you encounter a blank white screen, it may be due to your ad blocker. Please ensure that you turn off your ad blocker, clear your cache, and then refresh the page.

Can I use xCloud Mailbox for transactional emails? #

Yes, it is possible. SMTP is included with the mailbox and comes with a sending limit of 250 emails per day. However, for SMTP or transactional emails such as subscriber notifications, order confirmations, and marketing messages, we recommend using the xCloud Email Delivery Add-on for better reliability and performance.

What is a business email? #

A business email uses your own domain name as the address, like you@yourdomain.com. You use it for professional communication, and it makes your brand look more credible. You get your business name in the address, more control over security, and the ability to add more accounts as your team grows.

How is business email different from personal email? #

You use personal email to talk with friends and family, sign up for services, and manage social media. Business email handles professional communication and contacts. It comes with email aliases, group aliases, more storage, and features like migration support, an admin control panel, and team-level integrations.

What is email hosting? #

Email hosting lets you send and receive emails using your own domain name. You get a professional address, more storage, and strong security and privacy controls. If you want full control over your business email without relying on free providers, email hosting gives you that.

How do I create a business email address with xCloud Mailbox? #

If you own a domain, connect it to xCloud Mailbox and set up your email in minutes. If you don’t have a domain, you can buy one, and create a Mailbox using that domain.

How much storage do I get with xCloud Mailbox? #

xCloud Mailbox has 5 plans, including a free tier. Storage ranges from 100 MB free plan to 80 GB and each plan includes different features. If you need more space later, you can add storage to your account at any time.

Can I create aliases and forwarding rules? #

Yes. You can create unlimited aliases and forwarding addresses per mailbox at no extra cost.

Which email protocols are supported? #

xCloud supports IMAP, POP3, and SMTP. You can set it up on Outlook, Thunderbird, Apple Mail, Gmail, iPhone, Android, and most other email clients.

Where is the email hosted? On my server or somewhere else? #

Your email does not run on your server. xCloud partners with a mailbox provider who runs email on their own infrastructure with dedicated IP addresses. Your web server handles your sites. Your email runs on infrastructure built for reliable delivery.

Can I buy one large mailbox and put all my clients’ email accounts inside it? #

No. Each email account has its own storage. If you need three addresses like support@yourdomain.com, sales@yourdomain.com, and contact@yourdomain.com, you buy three separate mailboxes. Each one gets its own plan and storage. This works the same way as Google Workspace and other email platforms. Plans go up to 80 GB per mailbox. If you need more, reach out to the team.

Can self-managed server users use xCloud Mailbox? #

Yes. Self Managed server users get the same plans, pricing, and features as everyone else on xCloud. The free mailbox plan is the only exception. It is limited to xCloud-managed server users. Self-managed server users can buy any paid plan with no feature restrictions.

Can I disable the AI features for my team or clients? #

Yes. You can turn AI features off at the domain level. If you manage mailboxes for clients or staff and don’t want them using AI suggestions, you control that setting.

Will the existing mailbox provider be removed? What happens if I don’t migrate? #

The existing provider is not going away right now. You can keep using it with no disruption. Migrating to the new provider gives you more features at the same price. xCloud built a migration tool to make the switch easy, and support can help if you need it. There is no deadline to migrate.

How do I claim my free mailbox? #

Deploy your site on an xCloud managed server (xCloud or xCloud Provider). A “Claim Free Mailbox” banner shows up on your dashboard. Click it, follow the steps, and your free 100 MB mailbox is ready. Each domain on an xCloud managed server gets one free mailbox.

I am paying for email on my xCloud managed server. Will my existing mailbox become free? #

No. The free mailbox applies to new mailboxes created on xCloud managed servers. Existing mailboxes are not eligible. You can migrate your existing mailboxes to the new provider using the built-in migration tool and keep paying the same price, with access to all the upgraded features.

I don’t see the “Claim Free Mailbox” banner. What should I check? #

A few things could be going on. Your site must run on an xCloud managed server. Hetzner, AWS, DigitalOcean, and other non-managed providers don’t qualify. The site needs to be in production, not staging. Your team may have used all its free mailbox slots (default cap is 10 per team). The domain may have a free mailbox assigned to it. Legacy mailboxes on the domain that haven’t been migrated will block the banner until migration is done. You or someone on your team may have dismissed the banner (dismissal is per domain). White-label tenants don’t see the mailbox addon.

I have legacy mailboxes on my domain. Can I still get a free mailbox? #

Yes, after you finish migration. Use the migration wizard to move all your legacy mailboxes to the new provider. Once that is done, the free mailbox banner shows up on every site that shares that base domain. You don’t need to contact support. It happens on its own.

If I create a new site on my xCloud managed server, does it qualify for a free mailbox? #

Yes. Any site on an xCloud managed server qualifies, including new ones. The domain can’t have claimed a free mailbox before.

Is the free mailbox available on xCloud reseller managed servers? #

No. The mailbox addon is not available on the xCloud reseller program right now. It works on standard xCloud managed servers.

I have a lifetime deal (LTD). Am I eligible for a free mailbox? #

Free Mailbox is available for both xCloud Managed Servers and xCloud Provider Servers.

If you are using an xCloud Provider Server, you are eligible to claim the free Mailbox offer.

However, this offer is not available for self-managed servers. In other words, if you are managing your own server instead of using an xCloud Provider Server, you will not be able to claim the free Mailbox.

20. What happens to my free mailbox if I move my site off xCloud? #

Your free mailbox keeps working. It won’t shut down right away. An ineligibility period starts, and you get notification emails on Day 0, 7, 14, and 30. An in-app banner gives you two options: move your site back to xCloud, or upgrade to a paid mailbox plan. Auto-suspension is not active in the current version.

21. I brought my site back to xCloud. Will the ineligibility warning go away? #

Yes. The system picks up the change within seconds, closes the ineligibility episode, and removes the warning banner on the next page load.

22. I deleted my free mailbox but my counter still shows it is at the limit. #

The counter should update right when you delete a mailbox. Refresh the mailbox addons page. If the count is still wrong after refreshing, contact our support team so the team can look into it.

23. Can I have more than 10 free mailboxes on my team? #

Yes. The default cap is 10 per team. Contact support to request a higher limit.

24. I am getting a “Free plan limit reached” error but I only have a couple of free mailboxes. #

Your team may have a custom limit set lower than the default. A recently deleted mailbox might still be processing. Contact our support team so they can check your team’s settings and fix the issue.

25. I have a paid mailbox on my domain. Can I add a free one too? #

Yes. Paid and free mailboxes can exist on the same domain as long as everything runs on the default provider. There is no restriction on combining both plan types.

26. Can I claim a free mailbox through the API? #

No. Free mailbox claims go through the dashboard with a valid site context. API-based claims are not available in this version.

27. The migration wizard won’t let me cancel. Is this a bug? #

No. Once any mailbox in the migration reaches the DNS-verified stage, email is flowing to the new system. Canceling at that point would lose the received mail. You need to finish the migration to keep everything intact.

28. Is it possible to downgrade my mailbox plan? #

No, downgrading your mailbox plan is not possible. Once you have selected and activated a plan, it cannot be changed to a lower tier. If you have specific concerns about your current plan, we recommend reaching out to the xCloud support team for guidance.

It’s important to note that the MailBox Addon is not suitable for handling mass-volume transactional emails. For such needs, we recommend using our SMTP Email Delivery Addon.

 Still stuck? Contact our support team for any of your queries.