How Sourcefour Uses a Stable Platform and Support That Responds in Minutes to Turn Clients into Ambassadors
- Faster Support Response Times
- Dedicated Support in Slack
- 5/5 Security & Reliability Rating
Having a stable platform which provides the tools you need, without significant costs, and provides support is always beneficial to business growth.
20+ Servers
migrated to xCloud
120+ Sites
managing with xCloud
Alex Willis, Development Director
Sourcefour Ltd
- Website:
- sourcefour.co.uk
- Industry:
- Marketing Agency (Branding, Web & Marketing)
- Location:
- Grimsby, United Kingdom
- Websites:
- WordPress, WooCommerce & PHP sites
About Sourcefour
Sourcefour is a Grimsby marketing agency that has served businesses since 2003. It builds brands that solve problems and websites that work as hard as its clients do. It also runs marketing that delivers real results. Its clients range from large corporates to SMEs, and the agency works as an extension of each client's team.
A small team is the agency's edge. Clients deal directly with senior people. There are no junior account handlers and no layers in between, so turnarounds are faster and every project gets proper attention. The agency sums it up in one line: small team, big ideas, zero pretension.
Sourcefour does not rely on a hosting provider's own platform. The team prefers to manage its infrastructure itself, on providers it already knows such as Vultr and Cloudflare. That choice only works with a management platform that stays reliable and gives real support when something goes wrong.
After moving to xCloud, Sourcefour now manages 20+ servers and about 90 sites from one place. The platform gives the team the control it wants and a support team to fall back on.
“Website performance has improved, and systems like cron jobs etc have also improved, the ability to change to a different cache system has also helped greatly.”
The Challenges
Stalled Updates and Shifting Prices Made Sourcefour Rethink Its Platform
Before xCloud, Sourcefour managed its servers with a similar platform. Over time the gap between what that platform promised and what it delivered grew too wide to ignore. For an agency that answers to every client when a site has a problem, that gap carried real risk.
- Support felt reserved for a small inner circle while everyone else got community support only.
- Improvements slowed down and promised features never arrived.
- Costs changed from one year to the next and some functions were removed along the way.
- The slowdown made it hard to build a growing agency around a platform whose direction was unclear.
The team wanted a platform that worked with the providers and services it already used. It also wanted steady communication and support it could count on. Alex found xCloud while searching YouTube.
The Solutions
xCloud Delivered Real Support, Integrations and Steady Progress
Sourcefour needed more than another control panel. It needed a platform that fit its existing stack and a team that answered when something went wrong. xCloud delivered on both.
Integrations With the Tools Sourcefour Already Uses
xCloud connects with the server providers and services the agency already relies on, including Vultr and Cloudflare. Spinning up new sites and migrating existing ones became easy. Sourcefour has since deployed 30+ more servers and sites on top of its existing portfolio, across a mix of staging and production environments.
Support That Responds Within Minutes
Sourcefour reaches xCloud support through tickets or a dedicated Slack channel. Having real support, instead of community support alone, was the biggest change after the move. Issues are usually fixed before clients notice them.
“Having a support system which responds within mins rather than hours means issues are usually rectified before the customer becomes aware.”
Faster Sites and Better Tooling
Performance improved after the move from the previous provider. Alex credits the xSpeed integration and easy access to logs. Cron jobs run better than before. The option to switch to a different cache system also made a big difference.
Controlled Team Access
Sourcefour is a small team and keeps access tight. Only the people who need the platform have access, and each person gets only the functions they need.
A Fast Fix When It Mattered
Sourcefour flagged a security issue related to NGINX. xCloud's team reviewed the facts and confirmed the problem. The team rolled out a fix for Sourcefour's sites over a weekend. A few weeks later it released a fix that any server could apply, along with clear instructions for updating. The update helped one of Sourcefour's clients pass its PCI compliance test. The agency could reassure the client that it can fix an issue quickly, even when the cause sits with a service provider, and without passing the cost on.
The Results
A Stable Platform, Faster Sites and Support Sourcefour Can Count On
Since moving to xCloud, Sourcefour has replaced a platform it had outgrown with one that keeps improving. The agency now manages 20+ servers and about 90 sites with tools it already trusts and a support team that answers quickly. Site performance is up, and cron jobs and caching options work better than before.
The platform also reduced the agency's need for outside software. Each new xCloud feature means one less third-party tool to source and add to the stack. Open access to third-party tools gives the team room to grow its services further.
For Sourcefour, stable hosting and quick support mean fewer client emails about downtime and more clients who recommend the agency to others.
20+
Servers Migrated
120+
Sites Managed
5/5
Security & Reliability Rating
Minutes
Support Response
“xCloud is a very feature-rich platform that releases new functions month after month. I’d happily recommend it to other agencies who want to manage their own infrastructure yet need support to fall back on.”
Alex Willis, Development Director
Sourcefour Ltd
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