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Chatwoot Hosting Live In 5 Minutes

Chatwoot hosting on xCloud gives your team a self-hosted customer support platform on a server you own. Deploy Chatwoot v4.18.0 Community Edition and xCloud runs the Rails and Sidekiq containers with a private PostgreSQL and Redis, generates the secrets, mounts three persistent volumes and publishes the shared inbox over HTTPS on your own domain in a few minutes, ready for your first inbox.

  • No terminal
  • No technical skills needed
  • No lock-in, cancel anytime

What is Chatwoot?

Self-hosted Chatwoot is an open-source customer support platform that upstream describes as an alternative to Intercom, Zendesk and Salesforce Service Cloud. It centralises conversations from live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line and SMS into one inbox, and adds a Help Center portal for self-serve articles. It is built to give you full control over your customer data and conversations.

On xCloud the template runs the Chatwoot Community Edition v4.18.0 image, pinned by digest, as separate Rails and Sidekiq services beside PostgreSQL with pgvector and Redis, all on an internal network. Three named volumes hold uploads, the database and queues. The first signup becomes the admin account, and email stays off until you add SMTP settings.

Simple Steps To Launch Your Chatwoot Inbox In Minutes

Self-hosting Chatwoot normally means containers, a Postgres database, a Redis instance, a domain and a certificate before anything works. This is the same result without assembling any of it.

  1. Step 01

    Choose Your Server

    Create your xCloud account, pick an xCloud managed server or connect your own provider, and set it up as a Docker server — Chatwoot's template requires one.

  2. Step 02

    We Deploy It For You

    Open One Click Apps and choose Chatwoot. We provision Chatwoot alongside PostgreSQL and Redis in containers, map your domain, and issue a free SSL certificate.

  3. Step 03

    Go Live And Invite Your Team

    Confirm the setup, open the generated HTTPS URL, create your admin account, add your first inbox and invite your agents to the shared queue.

A Platform Built For How Customer-Facing Teams Actually Work

Chatwoot is an open-source customer engagement platform. The interface feels like any modern shared inbox — what's different is that you own the server and the data.

  • Shared Inbox

    Every conversation from every channel lands in one queue your whole team can see, claim and resolve.

  • Omnichannel

    Website live chat, email, WhatsApp, Instagram, Messenger, Telegram and SMS, all answered from one screen.

  • Help Center

    Publish a self-serve knowledge base on your own domain so the common questions never reach an agent.

  • Automations & Macros

    Route, assign, label and reply automatically with rules that run the moment a conversation arrives.

  • Teams & Assignment

    Group agents into teams, set round-robin assignment, and keep private notes out of the customer's view.

  • Reports & CSAT

    Response times, resolution counts and satisfaction surveys, broken down per agent, team and inbox.

Everything You Need To Run Your Support Inbox 24/7

Managed hosting for Chatwoot, so the parts that keep it online are not your problem.

  • Chatwoot deployed and configured for you
  • Free SSL certificate, issued and renewed
  • Server backups and snapshots
  • Server security updates included
  • 30+ global server locations
  • Unused balance refunded

What You Can Do With Chatwoot

  • Shared inbox live chat software for support

    A support team answers website chat and email from one queue, so agents claim and resolve conversations in one place instead of switching between a mailbox and a separate chat tool.

  • Answer WhatsApp and social messages in one place

    A small business connects the channels its customers already use, such as WhatsApp, Instagram and Telegram, and replies to every message from the same inbox on its own server.

  • Publish a help centre next to your inbox

    A company writes help articles in the built-in Help Center portal, so common questions are answered before they reach an agent, and the content lives on the same server as the conversations.

  • Keep customer conversations on your own server

    A team with data-handling rules stores contacts and conversations in a PostgreSQL volume on a Cloud VPS it controls, rather than in a hosted support vendor's database.

Chatwoot vs Alternatives

Intercom
Upstream positions Chatwoot as an open-source alternative to Intercom. Choose it when you want the inbox, contacts and conversations on a Cloud VPS you control, instead of a hosted support vendor's servers.
Zendesk
Chatwoot is described by upstream as an open-source alternative to Zendesk too. Here it runs as a self-hosted stack with its database on a persistent volume you can back up and restore.
Zammad
In a Chatwoot vs Zammad comparison, Zammad is a self-hosted help-desk peer with its own OneClick page. Chatwoot centres on a multichannel inbox with live chat, social channels and a Help Center portal.
Rocket.Chat
Rocket.Chat is another self-hosted option on this site, with its own OneClick page. Chatwoot is the one built as a customer support platform, with a shared inbox for conversations from many channels.

Simple Pricing For Your Chatwoot InboxEverything Included

Dedicated Cloud VPS sizes for Chatwoot at a flat monthly price per server. Move to a larger size when more agents, channels and attachments need more headroom.

Cloud VPS 16 GB

Most popular

A shared inbox for a support team, sized for real headroom.

$59.99per month

  • 16 GB RAM
  • 6 vCPU cores
  • 200 GB NVMe SSD
  • 30 TB
  • Unlimited
Get started

Cloud VPS 24 GB

Chatwoot alongside a full support and automation stack.

$84.99per month

  • 24 GB RAM
  • 8 vCPU cores
  • 300 GB NVMe SSD
  • 30 TB
  • Unlimited
Get started

Every size is a dedicated Cloud VPS we provision, patch, monitor and restore. Billed monthly with no lock-in — delete the server and the unused balance comes back to your account.

Docker hosting

Already Have a Server? Bring Your Own

Connect any VPS — DigitalOcean, Vultr, Linode, AWS, Hetzner or bare metal — and deploy Chatwoot on it through the same panel, for a per-server management fee instead of a Cloud VPS rental.

Free

Start your journey without cost.

$0forever

  • 1 server
  • 10 sites
Start free

Starter

Most popular

Your rate with 2–5 servers connected.

$5per server / month

  • 2–5 servers
  • Unlimited sites
  • All features included
  • Bring any VPS provider
Get started

Professional

The same platform, discounted at 6–10 servers.

$4per server / month

  • 6–10 servers
  • Unlimited sites
  • All features included
  • Bring any VPS provider
Get started

Agency

The same platform, discounted at 11+ servers.

$3per server / month

  • 11+ servers
  • Unlimited sites
  • All features included
  • Bring any VPS provider
Get started

Priced per connected server, so your rate adjusts automatically as you add or remove servers. You pay your own provider for the server itself.

Self-managed hosting

Ready To Own Your Customer Conversations?

Whether you answer a handful of chats a day or run a full support desk across every channel, Chatwoot on xCloud keeps your inbox, contacts and conversation history on a server you control.

Hear what people are saying about us

See why agencies, developers, startups, and growing businesses choose xCloud to power their projects.

xCloud works really well, I am surprised by its performance being this the release version, I have tried many paid platforms such as runcloud, cloudpages or serveravatar, as well as free platforms such as CyberPanel, CloudPanel or Hestia Control Panel and direct competitors such as SpinupWP and FlyWP. Of all those that I have tried, the platform that works best for WordPress is SpinupWP and I believe that xCloud can reach and surpass that development, its roadmap is promising. Congratulations to the xCloud team, I hope they become the leading platform in the segment, it has all the potential to achieve it!
Brian Geovanny
I've been with runcloud for the last 3 years. However, after trying xcloud for the last month, I'm switching over. They are on a roll with their setup.
Kevin Pineda
I'm moving my servers to xCloud, a cloud control panel by M Asif Rahman and the WPDeveloper team. Their roadmap looks interesting and no, there are no team mates nor API limits with xCloud! #xCloud #wordpress #hosting
Leo Koo
How Cloud Nine Web Elevated Client Experience While Streamlining Hosting Operations using xCloud
Ed Ellingham
xCloud is like having an expert server team on call — without the big agency costs. It's given me back my time and given my clients peace of mind. Highly recommended for freelancers and small teams who want reliable performance and security.
Dumitru Butucel
xCloud isn't just a solution. It's like one of that friend who got your back when you screw things up pretty bad.
Waqar Ahmed
Trust me when I say, once people explore the potential of xCloud they gonna switch from other panels, just keep delivering the best tech, lots of love for the team 😍😍
Rahul Singh
So far my experience has been smooth like silk. I didn't imagine that configuring and managing a VPS would be so easy. As of today, I have deployed 8 sites. The support is good, and they treat users with respect, even if they ask stupid questions (myself included). For the future, I hope for greater flexibility in scheduled backups and more comprehensive and consistent documentation. I'm sure that within a few months, xCloud will become the leader in its segment. This community is amazing, and the Staff here is super helpful.
Massimo Villa
Came from cloudways then to runcloud then to xcloud. Looks like I'm staying here.
Gerson El
I've recently taken all of my Vultr-hosted sites and gotten rid of cPanel for them to substitute it with xCloud. I have to say, I'm really impressed with xCloud so far! The interface is definitely the standout feature for me.
Tony Lewis
I came from Cloudways and won't go back. Highly impressed with xCloud. Glad I gave them a chance.
Jared McDowell
I like xCloud better than RunCloud, but one thing I'll point out is that some years ago RunCloud was hungry for business, the support was outstanding, and the community was active and helped each other. Maybe it was sold, there was a change in management, or they stopped being hungry, but the quality of the RunCloud offering declined and it hasn't been moving forward quickly. My point is that currently the xCloud team has the edge and it is theirs to keep or lose
David McCan
How Kevin Heinrichs Cut Hosting Costs by 84% While Running WooCommerce & Node.js Sites Efficiently
Kevin Heinrichs
I had 150 sites on cloudways and am in the process of moving them to xcloud. Much faster and better priced.
Dan Spinoza
Dear xCloud Team, I have been using xCloud for some time now and am genuinely impressed with its capabilities and the flexibility it offers by allowing users to bring their own VPS for management. It's a fantastic service, and my experience so far has been very positive. Successful migrated 5 sites on a single server. Xcloud migration tool worked great. There were few hiccups with security plugin like MalCare but disabling the plugin prior to migration worked just fine.
Rahil Maknojia
Came from runcloud. Tried xcloud and never came back.
Karl Fanega
How Advanced Web Strategies Saved Over $2,000 & Recovered 56 Hours per Month Managing 70+ Client Websites
Gary Moody
xCloud gave me what no other hosting platform could: the flexibility of a VPS with the convenience of managed WordPress. As a solo founder running an entire business on one server, that combination is an important unfair advantage.
Jorge de los Reyes Martínez
I use Server Avatar and xCloud and I'll sooner use xCloud than Server Avatar personally.
Jay Pagano
How Newman Web Solutions Ensured Perfect Uptime and Seamless Scaling For 120+ WordPress Sites with xCloud
Lori Newman
I too have moved over to xCloud. It's pretty sweet. One click n8n and uptime Kuma apps
John Aperture
I went from Cloudways to xCloud. No intention on switching in the foreseeable future.
Blaine Moore

Frequently Asked Questions

Feel free to contact us with any questions or concerns you may have.

Can I self-host Chatwoot with Docker?

Yes, and this template is that setup prebuilt: the official chatwoot/chatwoot v4.18.0-ce image pinned by digest, running as Rails and Sidekiq services beside pgvector PostgreSQL and Redis, with HTTPS in front. It is Chatwoot Docker hosting without writing the compose file.

Docker hosting on xCloud

Is Chatwoot free and open source?

Yes. Chatwoot is open source under the MIT licence, and the template runs the Community Edition image, so there is no licence fee for the software. Your cost is the dedicated Cloud VPS. Hosted-plan features such as Captain AI are not part of this template.

Which channels does Chatwoot support?

Per upstream, Chatwoot supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line and SMS in one inbox. You add each channel as an inbox after install, and some need accounts or credentials from the provider, which you supply yourself.

Does Chatwoot work with WhatsApp?

Yes, upstream lists WhatsApp among the channels it brings into the shared inbox. You set it up as an inbox inside Chatwoot after deployment, using credentials from your WhatsApp provider. The template does not create that provider account or connection for you.

Is Chatwoot a good alternative to Intercom?

Upstream describes Chatwoot as an open-source alternative to Intercom, Zendesk and Salesforce Service Cloud. It fits teams that want a shared support inbox on their own server. Compare the channels and features you need against it, because this is a category comparison, not feature parity.

How much RAM does a Chatwoot cloud server need?

The manifest asks for 4096 MB of RAM, 2 CPU cores and 20 GB of disk, which is why this page sells the 16 GB Cloud VPS. Rails, Sidekiq, PostgreSQL and Redis share the server, and more agents, channels and attachments need more headroom.

Where is my Chatwoot data stored?

On your own Cloud VPS in three named volumes: storage_data for uploads and attachments, postgres_data for conversations, contacts and accounts, and redis_data for queues and cache. No hosted support vendor holds it, and you are responsible for backing it up.

How do I set up email in Chatwoot?

Email is off until you configure it. Open the site's Environment editor, fill in MAILER_SENDER_EMAIL and the SMTP settings from your provider, then Save and Redeploy. It is needed for invitations, password resets and conversation notifications.

How do I back up Chatwoot?

Take one backup of all three volumes together: storage_data, postgres_data and redis_data. They hold uploads, conversations and contacts, and queues. The encryption keys are stored with the install record, so a restore on a new install depends on the original record. Test a restore first.

Backups in xCloud

How do I upgrade a self-hosted Chatwoot?

Upgrades are deliberate. The image is pinned to v4.18.0-ce by digest, and a template re-sync affects new installs only. For an existing site, back up the volumes, read the upstream release notes, then change the tag and digest together and check that login and inboxes still work.

How do I lock new signups after creating the admin?

The first signup becomes the admin account. After onboarding, set ENABLE_ACCOUNT_SIGNUP to false in the site's Environment editor and Save and Redeploy, so nobody else can register an account on your instance. Invite your agents from inside Chatwoot afterwards, once SMTP is set up for invitation emails.

Can I cancel anytime?

Yes. There is no lock-in — cancel any time. Hosting is billed monthly and charged for what you actually use, so when you delete the server the unused balance is refunded to your account, less up to 10% in payment-processing fees.

Related resources

The backup and HTTPS guides that matter most once your Chatwoot inbox is live.

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Ready to Deploy Your Support Inbox?

Deploy a production Chatwoot instance in minutes. Connect your website widget, email, WhatsApp and social inboxes, then let your team reply, route, automate and measure it all from one shared queue.