Zammad Hosting Live In 5 Minutes

Deploy Zammad hosting and run a self-hosted helpdesk and ticketing system for email, chat, phone and social support on your own domain. xCloud starts the pinned official image with private PostgreSQL, Redis, Memcached and Elasticsearch services, generates the database password and mounts five persistent volumes behind HTTPS. You create the first administrator in the Getting Started wizard, and mail is yours to connect.

Deploy your Zammad

No terminal
No technical skills needed
No lock-in, cancel anytime

What is Zammad?

Zammad is a web-based, open-source helpdesk and customer support platform that streamlines communication across channels such as email, chat, telephone and social media, released under the AGPLv3 and owned by the independent Zammad Foundation. Self-hosted Zammad is the option for teams that would otherwise pay a hosted helpdesk such as Zendesk or Freshdesk, or use the cloud service run by Zammad GmbH.

On xCloud the template follows the official zammad-docker-compose production stack: the Zammad 7.2.2 image runs the init, Rails server, WebSocket, scheduler, nginx and backup roles, beside private PostgreSQL 17.11, Redis, Memcached and Elasticsearch containers, all pinned by digest. That is nine containers and a 4 GB RAM floor. There is no default login, and email is not set up for you.

From Sign-Up to a Live Helpdesk In Just 3 Easy Steps

A Zammad stack normally means a Rails server, a WebSocket service, a scheduler, a database, a cache, a search engine, volumes, a domain and a certificate before the first ticket. This is the same result without assembling any of it.

Step 01
Sign Up
Create your xCloud account and pick Zammad from the OneClick catalog. Choose your domain and target server — there are no extra fields to fill in.
Step 02
We Deploy It For You
One click. We bring up Zammad with its web, WebSocket and scheduler roles and a backup service, plus private PostgreSQL, Redis, Memcached and a single-node Elasticsearch kept off the public internet. The database password is generated, five persistent volumes are mounted, and the interface is published over HTTPS on your domain. Allow a few minutes for the first start to prepare the database and search index.
Step 03
Create Your Administrator
Open your HTTPS Zammad URL and complete the Getting Started wizard, which creates the first administrator. Then optionally add your own outbound SMTP and inbound mailbox under Admin > Channels > Email.

Everything Zammad Does, On Your Own Server

Zammad runs in full here: a shared support desk on your own domain, backed by a database and search index you own.

A Shared Support Inbox
Handle tickets from email, chat, phone and social channels in one place, with one conversation history per ticket.
Full-Text Ticket Search
A bundled single-node Elasticsearch index makes tickets searchable, and it stays on the private network.
SLAs And Triggers
Set service level agreements and triggers so tickets are escalated and handled by the rules your team defines.
A Built-In Knowledge Base
Publish help articles from the same system your agents answer tickets in.
Your Own Mail Channels
Connect your own outbound SMTP and inbound mailbox under Admin > Channels > Email; xCloud does not set mail up for you.
Nightly Dumps On A Volume
A backup service writes a PostgreSQL dump and an attachments archive to a dedicated volume every night and keeps ten days.

Everything You Need To Run Your Helpdesk 24/7

Managed hosting for Zammad, so the parts that keep it online are not your problem.

Zammad 7.2.2 deployed instantly
Official image pinned by digest
Database password generated for you
Kept behind xCloud nginx
Free SSL certificate
Server backups and snapshots
Server security updates included
30+ server locations
Unused balance refunded

What You Can Do With Zammad

Turn a shared inbox into ticketing
A small support team can move from a shared mailbox to tickets with owners, statuses and history, once it has connected its own inbound mailbox and outbound SMTP.
Find past answers quickly
Elasticsearch-backed full-text search lets an agent look up an earlier conversation, and a knowledge base lets customers find common answers themselves.
Handle several channels in one place
Upstream positions Zammad across email, chat, telephone and social media, so a team can keep customer conversations in one queue instead of several tools.
Keep customer conversations on your server
An organisation with strict data rules can hold tickets, attachments and the search index on its own Cloud VPS instead of a vendor's cloud service.

Zammad Screenshots

The Zammad dashboard after setup, showing the My Stats tiles and the Activity Stream

The Zammad Getting Started wizard asking for the first administrator account

Zammad vs Alternatives

Zendesk: If your support runs on Zendesk today, Zammad is the self-hosted route: tickets and attachments live in PostgreSQL and on volumes on your own Cloud VPS, and the AGPLv3 software has no agent seat fee.
Freshdesk: If you use Freshdesk, Zammad offers helpdesk ticketing across email, chat, telephone and social channels per upstream, on a server you manage, with email configured by you.
Chatwoot: Chatwoot has its own xCloud page. Compare the two templates for channels, services and sizing; Zammad's runs nine containers with Elasticsearch search and a 4 GB RAM floor.
GLPI: GLPI has its own xCloud page. Compare it with Zammad's template for the services each one runs and the server size each one needs before you choose a helpdesk.

Simple Pricing. Everything Included.

A dedicated Cloud VPS sized for Zammad hosting and its four private services. Pick the one that fits, and resize any time.

Cloud VPS 16 GB

Cloud VPS 24 GB

More headroom for a busier team and a growing ticket archive.

$84.99per month

24 GB RAM
8 vCPU cores
300 GB NVMe SSD
30 TB
Unlimited

Get started

Every size is a dedicated Cloud VPS we provision, patch, monitor and restore. Billed monthly with no lock-in — delete the server and the unused balance comes back to your account. Zammad itself is licensed by the Zammad Foundation under AGPL-3.0.

Docker hosting

Already Have a Server? Bring Your Own

Connect any VPS — DigitalOcean, Vultr, Linode, AWS, Hetzner or bare metal — and deploy Zammad on it through the same panel, for a per-server management fee instead of a Cloud VPS rental.

Free

Start your journey without cost.

$0forever

1 server
10 sites

Start free

Starter

Professional

The same platform, discounted at 6–10 servers.

$4per server / month

6–10 servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Agency

The same platform, discounted at 11+ servers.

$3per server / month

11+ servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Priced per connected server, so your rate adjusts automatically as you add or remove servers. You pay your own provider for the server itself.

Self-managed hosting

Ready To Run Your Own Helpdesk?

Zammad on xCloud runs on a dedicated Cloud VPS that we provision, patch, monitor and restore. Deploy faster. Own the server. Stay in control.

Fast Provisioning
Deploy faster using an xCloud Managed Server built with optimized stacks and high-speed SSDs.
Enterprise-grade security
Protect your infrastructure with a free SSL certificate and more advanced security features at no additional cost.
Intuitive Control Panel
From Server creation to application deployment, everything can be managed from our intuitive control panel.

Hear what people are saying about us

See why agencies, developers, startups, and growing businesses choose xCloud to power their projects.

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Frequently Asked Questions

Feel free to contact us with any questions or concerns you may have.

What is Zammad used for?

Zammad is used to run customer support. Incoming email and other channels become tickets that agents answer, assign and track, with full-text search to find past conversations and a knowledge base for self-service answers. Teams use it as a shared inbox with SLAs and triggers once volume outgrows a mailbox.

Is Zammad free and open source?

Yes. Zammad is open source under the GNU AGPLv3, and upstream says the software is and will stay open source. Zammad GmbH sells a cloud service and support separately, and neither is part of this template. On xCloud you pay for the Cloud VPS that runs the nine containers and the deployment around them.

Can you self-host Zammad with Docker?

Yes. For Zammad Docker hosting the template follows the official zammad-docker-compose production stack: the official image in several roles plus PostgreSQL, Redis, Memcached and Elasticsearch containers, all pinned by digest, with five named volumes. It generates the database password and puts HTTPS on your domain, with the stack already defined.

How much RAM does Zammad need?

The template manifest asks for 4 GB of RAM, 2 CPU cores and 20 GB of disk, and an idle install uses about 2.5 GB. Elasticsearch is capped at a 512 MB heap and Memcached at 256 MB. This page sells the 16 GB Cloud VPS for the nine-container stack, with room for tickets and attachments to grow.

What containers does Zammad need?

The template runs nine: init, Rails server, WebSocket, scheduler, nginx and backup roles from the Zammad image, plus PostgreSQL, Redis, Memcached and a single-node Elasticsearch. Only the nginx role is published, serving the web interface and the WebSocket on one port behind HTTPS. The data services stay on the private network.

How do I back up Zammad?

A backup service in the stack writes a PostgreSQL dump and an attachment archive to the zammad_backup volume at 03:00 UTC every day and keeps ten days. Those files sit on the same server and exclude the search index, so copy them off it regularly. Back up the other volumes too, and test a restore.

Back up and restore Docker apps

How do I upgrade Zammad?

Zammad 7.2.2-0000 and each sidecar keep their digests, so nothing changes by itself. Read the Zammad and zammad-docker-compose notes, never skip a Zammad major version, copy the volumes, then choose a later template version that updates every tag together and verify tickets and search afterwards.

How do I connect email to Zammad?

Email is not set up for you. Add your own inbound mailbox and outbound SMTP in the Getting Started wizard, or later under Admin, Channels, Email. Zammad reacts to every email it fetches, so connect a production mailbox only when you are ready for it to create tickets from the messages it finds.

What is the default Zammad login?

There is none. The first start prepares the database and the search index, which takes a few minutes, and then the Getting Started wizard asks you to create the first administrator. No credential is generated or displayed by xCloud, so choose a strong password and finish the wizard promptly.

Can I run Zammad in the cloud on xCloud?

Yes. Under Zammad cloud use, xCloud provisions a dedicated Cloud VPS, runs the nine containers on it and attaches your domain and certificate. After any later domain change, update the Base URL in Admin settings too. Another provider's server can be attached as a self-managed server.

Can I cancel anytime?

Yes. There is no lock-in — cancel any time. Hosting is billed monthly and charged for what you actually use, so when you delete the server the unused balance is refunded to your account, less up to 10% in payment-processing fees.