Zammad Hosting Live In 5 Minutes

Deploy Zammad hosting and run your own helpdesk on your own domain. xCloud runs the pinned official Zammad 7.2.2 image with private PostgreSQL, Redis, Memcached and Elasticsearch services, generates the database password, mounts persistent volumes for tickets, attachments and the search index, and publishes the web interface over HTTPS in minutes — tickets and attachments stay on your own server.

Deploy your Zammad

No terminal
No technical skills needed
No lock-in, cancel anytime

What is Zammad?

Zammad is an open-source helpdesk and ticketing system from the Zammad Foundation. It brings email, chat, phone and social channels into one shared inbox, with full-text search, SLAs, triggers and a knowledge base for support teams.

It is licensed under AGPL-3.0. On xCloud it is deployed from the official image with PostgreSQL, Redis, Memcached and Elasticsearch running privately alongside it.

From Sign-Up to a Live Helpdesk In Just 3 Easy Steps

A Zammad stack normally means a Rails server, a WebSocket service, a scheduler, a database, a cache, a search engine, volumes, a domain and a certificate before the first ticket. This is the same result without assembling any of it.

Step 01
Sign Up
Create your xCloud account and pick Zammad from the OneClick catalog. Choose your domain and target server — there are no extra fields to fill in.
Step 02
We Deploy It For You
One click. We bring up Zammad with its web, WebSocket and scheduler roles and a backup service, plus private PostgreSQL, Redis, Memcached and a single-node Elasticsearch kept off the public internet. The database password is generated, five persistent volumes are mounted, and the interface is published over HTTPS on your domain. Allow a few minutes for the first start to prepare the database and search index.
Step 03
Create Your Administrator
Open your HTTPS Zammad URL and complete the Getting Started wizard, which creates the first administrator. Then optionally add your own outbound SMTP and inbound mailbox under Admin > Channels > Email.

Everything Zammad Does, On Your Own Server

Zammad runs in full here: a shared support desk on your own domain, backed by a database and search index you own.

A Shared Support Inbox
Handle tickets from email, chat, phone and social channels in one place, with one conversation history per ticket.
Full-Text Ticket Search
A bundled single-node Elasticsearch index makes tickets searchable, and it stays on the private network.
SLAs And Triggers
Set service level agreements and triggers so tickets are escalated and handled by the rules your team defines.
A Built-In Knowledge Base
Publish help articles from the same system your agents answer tickets in.
Your Own Mail Channels
Connect your own outbound SMTP and inbound mailbox under Admin > Channels > Email; xCloud does not set mail up for you.
Nightly Dumps On A Volume
A backup service writes a PostgreSQL dump and an attachments archive to a dedicated volume every night and keeps ten days.

Everything You Need To Run Your Helpdesk 24/7

Managed hosting for Zammad, so the parts that keep it online are not your problem.

Zammad 7.2.2 deployed instantly
Official image pinned by digest
Database password generated for you
Kept behind xCloud nginx
Free SSL certificate
Server backups and snapshots
Server security updates included
30+ server locations
Unused balance refunded

What You Can Do With Zammad

Run a shared support inbox
Give a support team one place to receive and answer customer requests from email, chat, phone and social channels.
Find past tickets quickly
Search tickets with full-text search backed by the bundled Elasticsearch index instead of digging through mailboxes.
Keep support data on your own server
Tickets and attachments stay on a server you control rather than in a third-party SaaS helpdesk.
Serve clients as an agency
Handle requests with SLAs, triggers and a knowledge base from a helpdesk on your own domain.

Zammad Screenshots

The Zammad dashboard after setup, showing the My Stats tiles and the Activity Stream

The Zammad Getting Started wizard asking for the first administrator account

Zammad vs Alternatives

Zendesk: A hosted SaaS helpdesk. Zammad is open source and, on xCloud, runs on a server you own with your tickets stored there.
Freshdesk: A hosted ticketing product. Zammad gives you the same kind of shared inbox as software you run yourself.
osTicket: Another open-source ticketing system you can self-host. Zammad adds channels such as chat, phone and social alongside email, plus a knowledge base.

Simple Pricing. Everything Included.

A dedicated Cloud VPS sized for Zammad hosting and its four private services. Pick the one that fits, and resize any time.

Cloud VPS 16 GB

Cloud VPS 24 GB

More headroom for a busier team and a growing ticket archive.

$84.99per month

24 GB RAM
8 vCPU cores
300 GB NVMe SSD
30 TB
Unlimited

Get started

Every size is a dedicated Cloud VPS we provision, patch, monitor and restore. Billed monthly with no lock-in — delete the server and the unused balance comes back to your account. Zammad itself is licensed by the Zammad Foundation under AGPL-3.0.

Docker hosting

Already Have a Server? Bring Your Own

Connect any VPS — DigitalOcean, Vultr, Linode, AWS, Hetzner or bare metal — and deploy Zammad on it through the same panel, for a per-server management fee instead of a Cloud VPS rental.

Free

Start your journey without cost.

$0forever

1 server
10 sites

Start free

Starter

Professional

The same platform, discounted at 6–10 servers.

$4per server / month

6–10 servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Agency

The same platform, discounted at 11+ servers.

$3per server / month

11+ servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Priced per connected server, so your rate adjusts automatically as you add or remove servers. You pay your own provider for the server itself.

Self-managed hosting

Ready To Run Your Own Helpdesk?

Zammad on xCloud runs on a dedicated Cloud VPS that we provision, patch, monitor and restore. Deploy faster. Own the server. Stay in control.

Fast Provisioning
Deploy faster using an xCloud Managed Server built with optimized stacks and high-speed SSDs.
Enterprise-grade security
Protect your infrastructure with a free SSL certificate and more advanced security features at no additional cost.
Intuitive Control Panel
From Server creation to application deployment, everything can be managed from our intuitive control panel.

Hear what people are saying about us

See why agencies, developers, startups, and growing businesses choose xCloud to power their projects.

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Frequently Asked Questions

Feel free to contact us with any questions or concerns you may have.

How do I sign in the first time?

There is no default account. Open your HTTPS URL and the Getting Started wizard creates the first administrator; the password policy is enforced.

What runs alongside Zammad?

PostgreSQL, Redis, Memcached and a single-node Elasticsearch, all on a private network with no host ports, plus a backup service.

Is email set up for me?

No. Email is optional and customer-owned. Configure your own outbound SMTP and inbound mailbox in the wizard or later under Admin > Channels > Email.

Is it safe to connect a production mailbox straight away?

Connect one only after you have reviewed groups, triggers and reply behavior, because Zammad reacts to every email it fetches.

Why does the first load take a few minutes?

The first start migrates the database and builds the search index, so allow a few minutes before the page loads.

What should I back up?

The database and attachment archives in the zammad_backup volume, copied off the server, along with the generated database password in the protected configuration. The PostgreSQL, storage, Redis and Elasticsearch volumes hold the live data.

Backups in xCloud

Are the nightly backups enough?

They are written to a volume on the same server and kept for ten days, so copy them off it regularly. The search index is rebuildable and is not in them; after a restore, rebuild it with rake zammad:searchindex:rebuild.

What happens if I change the domain?

The domain settings are read on the first install only. After a domain change, update the Base URL in Admin > Settings > System > Base.

Does xCloud automatically back up or update Zammad?

No. The template pins Zammad 7.2.2 and every sidecar by immutable digest; existing sites are not upgraded automatically. To upgrade, read the Zammad release notes, never skip a major version, and bump the tag and digest together. Server-level backups and snapshots are available on every Cloud VPS.

What are the server requirements, and why does this page sell 16 GB?

The template asks for 2 CPU cores, 4096 MB of RAM and 20 GB of disk across ten containers; measured use in QA was about 2.4 GB. Upstream recommends more for busy teams and disk use grows with ticket and attachment volume, so this page sells the 16 GB tier as the entry rung, with real headroom above that baseline.

What survives a restart?

Tickets, users and settings: a ticket created before a full xCloud Restart was still present afterwards in QA, because they are stored on persistent named volumes.

Is xCloud officially partnered with Zammad?

No. No official partnership or endorsement between xCloud and the Zammad Foundation has been verified. This is a deployment and server-management option for the open-source Zammad project.

Can I cancel anytime?

Yes. There is no lock-in — cancel any time. Hosting is billed monthly and charged for what you actually use, so when you delete the server the unused balance is refunded to your account, less up to 10% in payment-processing fees.