How To Configure Server Backup Management In xCloud?
Updated November 1, 2026 · 5 min read
Server backups on your hosting platform are lifesavers for your website. It ensures a copy of everything, including files, databases, and images is stored securely off-site. These backups are essential for bouncing back from disasters like crashes, cyberattacks, or even accidental deletions. With xCloud, you can easily configure server backup management straight from your dashboard.
The Server Backup Management feature at xCloud is now available for:
- xCloud Managed servers
- xCloud Provider servers
- White Label Vultr servers
- servers on your own Vultr account
Important: Server Backup is available for xCloud Managed, xCloud Provider and White Label Vultr servers, and for servers on your own Vultr account. On servers billed by xCloud it costs an additional 20% of the server price; on a server in your own Vultr account, Vultr bills you directly. xCloud servers that run on Leaseweb do not offer Server Backup, so the Backup menu does not appear for them.
Follow this step-by-step guide to learn how to configure server backup management in xCloud.
Step 1: Create A Server & Enable Backup
Log in to your xCloud dashboard and create a new server by tapping on the ‘+ New Server’ button. Choose all the resources and set all the details. Drop down and you will find the option to enable the backup. Toggle the button to turn on server backup while adding a new server.
If you are an xCloud LTD user, you will find the option to bring the xCloud-managed provider’s server. Once done, hit the next screen, and your server will automatically finish setting up.
Step 2: Configure Server Backup Management
Once you are on the server overview page, tap on the ‘Backup’ tab. Here, you will find the button to enable backup. It will add backups on the cloud provider, and you will see a list of backups here. Once done, hit the ‘Save Settings’ button.
If you have brought your own server or use another service like Vultr, the billing, and cost of server backup and management will be handled on that provider’s end.
After you toggle the button to enable backup, you will have the option to choose the ‘Provider Backup Schedule’. Select one of the backup frequency options (Daily, Weekly, Monthly, Every Even Days, or Every Odd Days). If you choose monthly, you will also see another option to select the day of the month.
Additionally, you can choose a backup time. Once choosing your preferences, hit the ‘Update Schedule’ button.
However, for xCloud managed or Vultr providers, you might not find the Server Backup option if it’s not enabled from the ‘team management‘ page. In that case, you need to ask your team admin to enable the Manage provider backup permission (the page also shows it as server:manage-provider-backup, the name in the older screen below):
Stop paying for Server Backup but keep the server
Turning off Server Backup stops the monthly backup charge for that server from renewing. The server and its sites keep running. Only the whole-server backups at the cloud provider stop, and you can no longer restore the server from them in xCloud.
On xCloud Managed, xCloud Provider and White Label Vultr servers, the backup charge is its own monthly line on your invoice, next to the server. On a server in your own Vultr account, the same switch turns off the backups at Vultr, and Vultr bills you by its own policy.
Step 1: Open the server’s Backup page
Open the server in your xCloud dashboard and select Backup in the server menu. You see the Provider Backup Setting card with the Server Backup switch turned on.
Step 2: Turn off Server Backup and save
Click the Server Backup switch so it turns off, then click Save Settings.
Step 3: Confirm with Disable Backup
xCloud asks Are You Sure You Want To Disable Backup? and warns that you will not be able to restore the server’s backups. Click Disable Backup.
xCloud starts turning off the backup. Give it a moment to finish, then reload the page. The Server Backup switch is off and the Provider Backup Schedule card is gone.
What changes on your invoice
- Turning off Server Backup does not refund the current period. The charge stops from the next renewal. See the Hosting Addons Refund Policy.
- The backup line (on xCloud servers, Backup for xCloud (Managed) or Backup for xCloud (Provider)) stops renewing. The server’s own line does not change.
- Site backups are separate. Local and remote backups you set under each site’s Site Backup → Backup Settings (Backup → Backup Settings on non-WordPress sites) keep running and are not part of this charge. See Site backups in xCloud.
- On servers billed by xCloud, turning Server Backup on again charges the backup right away, and the card shows the amount before you save. On your own Vultr account, Vultr bills you. To prevent abuse, do not switch it on and off repeatedly.
- Deleting the server stops both the server line and its backup line. See How billing works in xCloud.
If a backup line still appears on an invoice after you turned Server Backup off, contact support with the invoice number before you pay it.
Weekly Backup Reminder email
xCloud checks your servers once a week and emails your team when production data is not backed up. The email has the subject Your servers have no backup protection and reaches a team at most once every 30 days, only while a server is still unprotected. For a walkthrough of each part of the email, see the weekly email about servers with no backup.
A server appears in the email when all of these are true:
- It has at least one live production site with no active remote backup. A remote backup counts when it sends backups to a storage provider on an automatic schedule, whether it is set on the site or inherited from the server or team. A local backup does not count, because it lives on the same disk as the site.
- Server backup (provider backup) is off for that server.
- The server is at least 7 days old. Newer servers are skipped.
The email has up to two parts:
| Part | Servers listed | How to fix it |
|---|---|---|
| Turn on server backup | Servers whose provider supports whole-server backup, with the monthly cost when there is one | Click Enable backup in the email, or follow the steps above |
| Set up remote backups | Servers where provider backup is not available, with the sites that have no remote backup | Click Review backup settings in the email to open your team’s backup settings, or add a remote destination as described in Site backups in xCloud |
The reminder is sent by email only, never to Slack, Telegram or WhatsApp. Teams under a White Label account do not get it.
Turn off the backup reminder
The reminder is on by default. The team owner’s Backup Reminders setting decides whether the team gets this email. To stop it:
- Select Settings in the left bar, then Notifications under Team. The email’s footer calls this page Profile → Notifications.
- Turn off Backup Reminders.
- Click Save Changes.
You see the message Notifications Updated Successfully. and Backup Reminders stays off when you reload the page. Once the team owner’s switch is off, the team stops getting the email from the next weekly check.
Turning off the reminder changes no backup setting; it only stops the email. You can also turn off Backup Reminders under Email Preferences → Servers, or use the unsubscribe link in the email. See How to manage email preferences and unsubscribe in xCloud.
Special Notes To Keep In Mind
- Be careful before you delete a server. If you delete a server, all the server’s backup will be removed too.
- If you restore a backup, your most recent data or progress will be lost as you are restoring the files and data from the backup file. A restore cannot be undone.
- To prevent abuse, please do not switch server backups on and off repeatedly. If you turn backups off by mistake, you can turn them on again from the same page. Contact support if you need help.
Frequently asked questions
How do I stop paying for Server Backup but keep my server?
Open the server, go to Backup, turn off the Server Backup switch, click Save Settings and confirm with Disable Backup. The backup charge stops renewing, and the server and its sites keep running. It does not refund the current period.
Does turning off Server Backup delete my site backups?
No. Server Backup is the whole-server backup at the cloud provider. Local and remote backups you set under each site’s Site Backup → Backup Settings (Backup → Backup Settings on non-WordPress sites) keep running and are not part of this charge.
Why did I get a “Your servers have no backup protection” email?
At least one of your servers has a production site with no active remote backup, and provider backup is off on that server. The email lists each server and the sites that are not protected.
How often does xCloud send the Weekly Backup Reminder?
xCloud checks once a week, but emails a team at most once every 30 days, and only while a server is still unprotected. Servers younger than 7 days are skipped.
Does a local backup stop the reminder?
No. A local backup is stored on the same disk as the site and is lost if the server fails. Set up a remote backup or turn on server backup to clear the server from the list.
How do I stop the backup reminder emails?
Go to Settings → Notifications, turn off Backup Reminders and click Save Changes. The team owner’s Backup Reminders setting decides whether the team gets this email. Turning off the reminder does not change any backup setting.
That is how easily you can configure server backup management in xCloud.
If you run into any issues, feel free to reach out to our support team.