Frappe Helpdesk Hosting Live In 5 Minutes

Deploy Frappe Helpdesk hosting and give your support team a ticketing system on your own domain. xCloud runs the pinned Frappe Helpdesk v1.30.2 image with a private MariaDB 11.8 database, two private Redis instances, a websocket service, two queue workers and the scheduler, generates the Administrator password, mounts persistent volumes and publishes the app over HTTPS — about 5 to 10 minutes after you click deploy, while the first start creates the site.

Deploy your Frappe Helpdesk

No terminal
No technical skills needed
No lock-in, cancel anytime

What is Frappe Helpdesk?

Frappe Helpdesk is a 100% open-source ticket management tool that helps you streamline your company's support. It offers an easy setup, a clean user interface and automation tools to resolve customer queries efficiently, and is built on the Frappe framework with a Vue-based interface.

This template deploys v1.30.2, licensed under AGPL-3.0.

From Sign-Up to a Live Support Desk In Just 3 Easy Steps

A Frappe Helpdesk stack normally means a web tier, a database, two Redis instances, a websocket service, queue workers, a scheduler, a domain and a certificate before the first ticket. This is the same result without assembling any of it.

Step 01
Sign Up
Create your xCloud account and pick Frappe Helpdesk from the OneClick catalog. Choose your domain and target server — there are no extra fields to fill in.
Step 02
We Deploy It For You
One click. We bring up the official Frappe Helpdesk image, pinned by immutable digest, with private MariaDB 11.8, two Redis instances, the websocket service, two queue workers and the scheduler kept off the public internet, mount the helpdesk_sites, helpdesk_db, helpdesk_redis_queue and helpdesk_logs volumes, generate the Administrator password, and publish the nginx frontend over HTTPS on your domain.
Step 03
Sign In And Set Up
Wait for the first start to create the site (about 5 to 10 minutes), open your HTTPS URL ending in /helpdesk and sign in as Administrator with the generated password from the installation credentials. Complete the in-app setup, then add agents and an email account.

Everything Frappe Helpdesk Does, On Your Own Server

Frappe Helpdesk runs in full here: ticketing, SLAs, a knowledge base and a customer portal on your own domain, backed by a database you own.

Ticketing For Your Agents
Upstream describes Frappe Helpdesk as a ticket management tool for streamlining a company's support, with a clean interface and automation tools to resolve customer queries.
Customizable SLAs
Set and track service level agreements for better response times.
Assignment Rules
Auto-assign tickets by priority, issue type or workload.
Knowledge Base
Create and manage help articles so customers can solve queries themselves and raise fewer tickets.
Saved Replies
Pre-written replies for common queries keep answers quick and consistent.
Agent And Customer Portal Views
Separate portals for agents and customers simplify issue submission and management.

Everything You Need To Run Your Support Desk 24/7

Managed hosting for Frappe Helpdesk, so the parts that keep it online are not your problem.

Frappe Helpdesk v1.30.2 deployed instantly
Official image pinned by digest
Administrator password generated for you
Database and Redis kept private
Free SSL certificate
Server backups and snapshots
Server security updates included
30+ server locations
Unused balance refunded

What You Can Do With Frappe Helpdesk

Run a support team's ticket queue
Give agents one place to receive, assign and answer customer tickets, with assignment rules and saved replies for common questions.
Meet response-time targets
Set SLAs and track them, so the team can see which tickets are close to their first-response and resolution deadlines.
Publish self-service help articles
Write a knowledge base customers can search, so common questions are answered before they become tickets.
Give customers a portal of their own
Customers get their own portal view to submit and follow issues; self-registration starts closed, so only invited people get in until you reopen sign-up.

Frappe Helpdesk vs Alternatives

Zendesk: A hosted SaaS customer service platform. Frappe Helpdesk is open source under AGPL-3.0 and runs on a server you control.
Freshdesk: A hosted SaaS helpdesk. Frappe Helpdesk is open source under AGPL-3.0 and its data lives in a database on your own server.
LibreDesk: Another self-hosted helpdesk you can run on xCloud, with live chat, email, a help center and an AI assistant in one shared inbox.
ERPNext support module: Frappe's own team used the ERPNext support module before building Frappe Helpdesk as a dedicated ticketing tool. ERPNext is also available on xCloud.

Simple Pricing. Everything Included.

Dedicated Cloud VPS sizes, pre-configured for Frappe Helpdesk hosting. Pick the one that fits, and resize any time.

Cloud VPS 6 GB

Cloud VPS 16 GB

More headroom if Frappe Helpdesk sits alongside other business tools.

$59.99per month

16 GB RAM
6 vCPU cores
200 GB NVMe SSD
30 TB
Unlimited

Get started

Every size is a dedicated Cloud VPS we provision, patch, monitor and restore. Billed monthly with no lock-in — delete the server and the unused balance comes back to your account. Frappe Helpdesk itself is licensed by its maintainers under AGPL-3.0.

Docker hosting

Already Have a Server? Bring Your Own

Connect any VPS — DigitalOcean, Vultr, Linode, AWS, Hetzner or bare metal — and deploy Frappe Helpdesk on it through the same panel, for a per-server management fee instead of a Cloud VPS rental.

Free

Start your journey without cost.

$0forever

1 server
10 sites

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Starter

Professional

The same platform, discounted at 6–10 servers.

$4per server / month

6–10 servers
Unlimited sites
All features included
Bring any VPS provider

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Agency

The same platform, discounted at 11+ servers.

$3per server / month

11+ servers
Unlimited sites
All features included
Bring any VPS provider

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Priced per connected server, so your rate adjusts automatically as you add or remove servers. You pay your own provider for the server itself.

Self-managed hosting

Ready To Run Your Own Support Desk?

Frappe Helpdesk on xCloud runs on a dedicated Cloud VPS that we provision, patch, monitor and restore. Deploy faster. Own the server. Stay in control.

Fast Provisioning
Deploy faster using an xCloud Managed Server built with optimized stacks and high-speed SSDs.
Enterprise-grade security
Protect your infrastructure with a free SSL certificate and more advanced security features at no additional cost.
Intuitive Control Panel
From Server creation to application deployment, everything can be managed from our intuitive control panel.

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Frequently Asked Questions

Feel free to contact us with any questions or concerns you may have.

How do I sign in?

Open /helpdesk on your domain and sign in as Administrator with the generated password from the installation credentials. Common default passwords were rejected in QA, and guests get a 403 on tickets.

How long does the first start take?

About 5 to 10 minutes. The first start creates the site and installs the app, and the page answers once that finishes.

What runs alongside Frappe Helpdesk?

MariaDB 11.8, two Redis instances, a websocket service, two queue workers and the scheduler, all private to the stack with no host ports. Only the nginx frontend is published through xCloud-managed HTTPS.

Do background jobs run?

Yes. The scheduler and queue workers run out of the box, and QA verified them with job log entries after install.

Can customers register themselves?

Not by default. Self-registration starts closed, so only invited agents get in. Reopen sign-up in Website Settings to enable customer portal registration.

Does email-to-ticket work out of the box?

No. No mail server is configured. Add incoming and outgoing Email Accounts in the app before relying on email-to-ticket or notifications.

Can I change the Administrator password?

Yes. The generated password is used once, on the first start. Change it from user settings inside the app; editing it in the environment file does not change the running site.

What should I back up?

The helpdesk_sites volume (site config, keys, files) and the helpdesk_db volume (MariaDB) together, because they hold coordinated application state. helpdesk_redis_queue holds the job queue and helpdesk_logs the logs.

Backups in xCloud

What survives a restart?

Tickets and settings on the persistent volumes — a test ticket was still present after all containers restarted in QA.

What is the largest file I can upload?

The app caps uploads at 25 MB. You can raise the file size limit in System Settings, up to 100 MB, which is the limit enforced by the web tier and the platform proxy.

Does xCloud automatically back up or update Frappe Helpdesk?

No. The template pins Frappe Helpdesk v1.30.2 by immutable digest (linux/amd64 only); new installations use the pinned release and existing sites are not automatically upgraded. Back up first, read the upstream release notes, then bump the readable tag and digest together on your own schedule. Server-level backups and snapshots are available on every Cloud VPS.

What are the server requirements, and why does this page sell 6 GB?

The template's baseline asks for 2 CPU cores, 1024 MB of RAM and 10 GB of disk; measured idle use in QA was about 530 MiB across all containers. This page sells the 6 GB tier as the entry rung, with real headroom above that baseline.

Is xCloud officially partnered with Frappe Helpdesk?

No. No official partnership or endorsement between xCloud and the Frappe Helpdesk project has been verified. This is a deployment and server-management option for the open-source Frappe Helpdesk project.

Can I cancel anytime?

Yes. There is no lock-in — cancel any time. Hosting is billed monthly and charged for what you actually use, so when you delete the server the unused balance is refunded to your account, less up to 10% in payment-processing fees.