Frappe Helpdesk Hosting Live In 5 Minutes

Deploy Frappe Helpdesk hosting and run a self-hosted helpdesk with ticketing, SLAs, assignment rules, saved replies and a knowledge base on your own domain. xCloud starts the pinned image with MariaDB, Redis, a websocket service and background workers, creates the site on first start and generates the Administrator password. No mail server is configured, so you add your own email accounts to receive tickets by email.

Deploy your Frappe Helpdesk

No terminal
No technical skills needed
No lock-in, cancel anytime

What is Frappe Helpdesk?

Frappe Helpdesk is a 100% open-source ticket management tool that helps you streamline your company's support, released under AGPL-3.0 and built on the Frappe framework. Upstream lists agent and customer portal views, customizable SLAs, assignment rules by priority, issue type or workload, a knowledge base and saved replies. Self-hosted Frappe Helpdesk is the option for teams that would otherwise rent a support desk such as Zendesk or Freshdesk.

On xCloud the template runs ghcr.io/frappe/helpdesk v1.30.2, pinned by digest and published for linux/amd64 only, as nine services: frontend, backend, websocket, two queue workers, scheduler, MariaDB 11.8 and two Redis instances. The first start runs bench new-site and takes several minutes. Self-registration is disabled when the site is created, and no mail server is configured.

From Sign-Up to a Live Support Desk In Just 3 Easy Steps

A Frappe Helpdesk stack normally means a web tier, a database, two Redis instances, a websocket service, queue workers, a scheduler, a domain and a certificate before the first ticket. This is the same result without assembling any of it.

Step 01
Sign Up
Create your xCloud account and pick Frappe Helpdesk from the OneClick catalog. Choose your domain and target server — there are no extra fields to fill in.
Step 02
We Deploy It For You
One click. We bring up the upstream Frappe Helpdesk image, pinned by immutable digest, with private MariaDB 11.8, two Redis instances, the websocket service, two queue workers and the scheduler kept off the public internet, mount the helpdesk_sites, helpdesk_db, helpdesk_redis_queue and helpdesk_logs volumes, generate the Administrator password, and publish the nginx frontend over HTTPS on your domain.
Step 03
Sign In And Set Up
Wait for the first start to create the site (about 5 to 10 minutes), open your HTTPS URL ending in /helpdesk and sign in as Administrator with the generated password from the installation credentials. Complete the in-app setup, then add agents and an email account.

Everything Frappe Helpdesk Does, On Your Own Server

Frappe Helpdesk runs in full here: ticketing, SLAs, a knowledge base and a customer portal on your own domain, backed by a database you own.

Ticketing For Your Agents
Upstream describes Frappe Helpdesk as a ticket management tool for streamlining a company's support, with a clean interface and automation tools to resolve customer queries.
Customizable SLAs
Set and track service level agreements for better response times.
Assignment Rules
Auto-assign tickets by priority, issue type or workload.
Knowledge Base
Create and manage help articles so customers can solve queries themselves and raise fewer tickets.
Saved Replies
Pre-written replies for common queries keep answers quick and consistent.
Agent And Customer Portal Views
Separate portals for agents and customers simplify issue submission and management.

Everything You Need To Run Your Support Desk 24/7

Managed hosting for Frappe Helpdesk, so the parts that keep it online are not your problem.

Frappe Helpdesk v1.30.2 deployed instantly
Upstream image pinned by digest
Administrator password generated for you
Database and Redis kept private
Free SSL certificate
Server backups and snapshots
Server security updates included
Choose your server region
Unused balance refunded

What You Can Do With Frappe Helpdesk

Run a support desk for customers
Give customers a portal to submit issues and give agents a clear list view, with tickets stored in MariaDB on your own server.
Meet response targets
Define SLAs and assignment rules so urgent tickets reach the right agent and overdue ones stand out.
Answer common questions once
Publish knowledge base articles and use saved replies so repeat questions are answered consistently and customers can self-serve.
Pair it with your ERP
Because it is built on the Frappe framework, it suits teams that already use Frappe-based tools such as ERPNext.

Frappe Helpdesk vs Alternatives

Zendesk: If your support runs on Zendesk, Frappe Helpdesk is the self-hosted route: tickets, SLAs and a knowledge base on your own Cloud VPS, under AGPL-3.0 with no per-agent licence fee.
Freshdesk: If you use Freshdesk, Frappe Helpdesk offers a customer portal, assignment rules and saved replies you host yourself, with email-to-ticket left for you to configure.
Zammad: Zammad has its own xCloud page and is another open-source helpdesk. Compare the two templates for channels, services and sizing before choosing.
GLPI: GLPI has its own xCloud page and covers IT service management. Frappe Helpdesk focuses on customer support tickets, SLAs and a knowledge base.

Simple Pricing. Everything Included.

Dedicated Cloud VPS sizes, pre-configured for Frappe Helpdesk hosting. Pick the one that fits, and resize any time.

Cloud VPS 6 GB

Cloud VPS 16 GB

More headroom if Frappe Helpdesk sits alongside other business tools.

$59.99per month

16 GB RAM
6 vCPU cores
200 GB NVMe SSD
30 TB
Unlimited

Get started

Every size is a dedicated Cloud VPS we provision, patch, monitor and restore. Billed monthly with no lock-in — delete the server and the unused balance comes back to your account. Frappe Helpdesk itself is licensed by its maintainers under AGPL-3.0.

Docker hosting

Already Have a Server? Bring Your Own

Connect any VPS — DigitalOcean, Vultr, Linode, AWS, Hetzner or bare metal — and deploy Frappe Helpdesk on it through the same panel, for a per-server management fee instead of a Cloud VPS rental.

Free

Start your journey without cost.

$0forever

1 server
10 sites

Start free

Starter

Professional

The same platform, discounted at 6–10 servers.

$4per server / month

6–10 servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Agency

The same platform, discounted at 11+ servers.

$3per server / month

11+ servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Priced per connected server, so your rate adjusts automatically as you add or remove servers. You pay your own provider for the server itself.

Self-managed hosting

Ready To Run Your Own Support Desk?

Frappe Helpdesk on xCloud runs on a dedicated Cloud VPS that we provision, patch, monitor and restore. Deploy faster. Own the server. Stay in control.

Fast Provisioning
Deploy faster using an xCloud Managed Server built with optimized stacks and high-speed SSDs.
Enterprise-grade security
Protect your infrastructure with a free SSL certificate and more advanced security features at no additional cost.
Intuitive Control Panel
From Server creation to application deployment, everything can be managed from our intuitive control panel.

Hear what people are saying about us

See why agencies, developers, startups, and growing businesses choose xCloud to power their projects.

xCloud works really well, I am surprised by its performance being this the release version, I have tried many paid platforms such as runcloud, cloudpages or serveravatar, as well as free platforms such as CyberPanel, CloudPanel or Hestia Control Panel and direct competitors such as SpinupWP and FlyWP. Of all those that I have tried, the platform that works best for WordPress is SpinupWP and I believe that xCloud can reach and surpass that development, its roadmap is promising. Congratulations to the xCloud team, I hope they become the leading platform in the segment, it has all the potential to achieve it!

Brian Geovanny

I've been with runcloud for the last 3 years. However, after trying xcloud for the last month, I'm switching over. They are on a roll with their setup.

Kevin Pineda

I'm moving my servers to xCloud, a cloud control panel by M Asif Rahman and the WPDeveloper team. Their roadmap looks interesting and no, there are no team mates nor API limits with xCloud! #xCloud #wordpress #hosting

Leo Koo

How Cloud Nine Web Elevated Client Experience While Streamlining Hosting Operations using xCloud

Ed Ellingham

xCloud is like having an expert server team on call — without the big agency costs. It's given me back my time and given my clients peace of mind. Highly recommended for freelancers and small teams who want reliable performance and security.

Dumitru Butucel

xCloud isn't just a solution. It's like one of that friend who got your back when you screw things up pretty bad.

Waqar Ahmed

Trust me when I say, once people explore the potential of xCloud they gonna switch from other panels, just keep delivering the best tech, lots of love for the team 😍😍

Rahul Singh

So far my experience has been smooth like silk. I didn't imagine that configuring and managing a VPS would be so easy. As of today, I have deployed 8 sites. The support is good, and they treat users with respect, even if they ask stupid questions (myself included). For the future, I hope for greater flexibility in scheduled backups and more comprehensive and consistent documentation. I'm sure that within a few months, xCloud will become the leader in its segment. This community is amazing, and the Staff here is super helpful.

Massimo Villa

Came from cloudways then to runcloud then to xcloud. Looks like I'm staying here.

Gerson El

I've recently taken all of my Vultr-hosted sites and gotten rid of cPanel for them to substitute it with xCloud. I have to say, I'm really impressed with xCloud so far! The interface is definitely the standout feature for me.

Tony Lewis

I came from Cloudways and won't go back. Highly impressed with xCloud. Glad I gave them a chance.

Jared McDowell

I like xCloud better than RunCloud, but one thing I'll point out is that some years ago RunCloud was hungry for business, the support was outstanding, and the community was active and helped each other. Maybe it was sold, there was a change in management, or they stopped being hungry, but the quality of the RunCloud offering declined and it hasn't been moving forward quickly. My point is that currently the xCloud team has the edge and it is theirs to keep or lose

David McCan

How Kevin Heinrichs Cut Hosting Costs by 84% While Running WooCommerce & Node.js Sites Efficiently

Kevin Heinrichs

I had 150 sites on cloudways and am in the process of moving them to xcloud. Much faster and better priced.

Dan Spinoza

Dear xCloud Team, I have been using xCloud for some time now and am genuinely impressed with its capabilities and the flexibility it offers by allowing users to bring their own VPS for management. It's a fantastic service, and my experience so far has been very positive. Successful migrated 5 sites on a single server. Xcloud migration tool worked great. There were few hiccups with security plugin like MalCare but disabling the plugin prior to migration worked just fine.

Rahil Maknojia

Came from runcloud. Tried xcloud and never came back.

Karl Fanega

How Advanced Web Strategies Saved Over $2,000 & Recovered 56 Hours per Month Managing 70+ Client Websites

Gary Moody

xCloud gave me what no other hosting platform could: the flexibility of a VPS with the convenience of managed WordPress. As a solo founder running an entire business on one server, that combination is an important unfair advantage.

Jorge de los Reyes Martínez

I use Server Avatar and xCloud and I'll sooner use xCloud than Server Avatar personally.

Jay Pagano

How Newman Web Solutions Ensured Perfect Uptime and Seamless Scaling For 120+ WordPress Sites with xCloud

Lori Newman

I too have moved over to xCloud. It's pretty sweet. One click n8n and uptime Kuma apps

John Aperture

I went from Cloudways to xCloud. No intention on switching in the foreseeable future.

Blaine Moore

Frequently Asked Questions

Feel free to contact us with any questions or concerns you may have.

What is Frappe Helpdesk used for?

Frappe Helpdesk is used to run customer support. Customers submit issues through a portal, agents work them in their own view, assignment rules route tickets by priority, issue type or workload, SLAs track response times, and a knowledge base with saved replies helps answer common questions consistently.

Is Frappe Helpdesk free and open source?

Yes. Frappe Helpdesk is open source under AGPL-3.0, so the software has no licence fee. xCloud bills for the dedicated Cloud VPS that runs the nine services and for the deployment. Upstream also points to Frappe Cloud for managed hosting, which is a separate service and not part of this template.

Can you self-host Frappe Helpdesk with Docker?

Yes. For Frappe Helpdesk Docker hosting the template follows the usual Frappe layout: the helpdesk image in several roles, MariaDB and two Redis instances, all pinned, with four volumes, two of them a coordinated set, and HTTPS on your domain. It generates the database root password and the Administrator password.

How much RAM does Frappe Helpdesk need?

The manifest floor for Frappe Helpdesk is 1024 MB of RAM, two cores and 10 GB of disk, for nine services. The 6 GB plan here leaves headroom for tickets and attachments. The application server runs two workers with four threads each by default, which you can raise.

How do I sign in to Frappe Helpdesk?

Open your domain's /helpdesk address and sign in as Administrator with the generated password on your credentials card, then complete the in-app setup that appears after the first login. The generated password is used on first start only, so change it inside the app afterwards.

Does Frappe Helpdesk turn emails into tickets?

Only after you configure it. No mail server is set up, so add an incoming Email Account to receive tickets by email and an outgoing account to send notifications, both inside the app. Until then agents can still create and answer tickets in the interface and customers can use the portal.

Can customers register themselves in Frappe Helpdesk?

Not by default. Self-registration is disabled when the site is created. If customers should sign up for the portal on their own, re-enable it in Website Settings. Otherwise create customer contacts yourself, or let tickets arrive by email once an email account is connected.

How do I back up Frappe Helpdesk?

Back up helpdesk_sites, which holds site configuration, encryption keys and public and private files, together with helpdesk_db, the MariaDB data, as one coordinated set. A third volume holds the job queue. Without the encryption keys the database is not fully usable. Keep copies off-server and test a restore.

Backups in xCloud

How do I upgrade Frappe Helpdesk?

Version v1.30.2 is fixed by digest, so the catalog moving on does not change a helpdesk that is already live. Back up the volumes, read the upstream release notes, and select a later template version. Never edit the internal site name after the first start; the public domain can change without it.

Does Frappe Helpdesk run on ARM servers?

No. The helpdesk image is published for linux/amd64 only, while the MariaDB and Redis images are multi-architecture. A server that is not amd64 cannot run the app. If you attach a server of your own as self-managed, check its architecture first.

Can I run Frappe Helpdesk in the cloud on xCloud?

Yes. Frappe Helpdesk cloud use gives the nine services a dedicated Cloud VPS behind your domain and its certificate. Another provider's amd64 server can be enrolled as self-managed. Expect several minutes on the first start while the site is created.

Can I cancel anytime?

Yes. There is no lock-in — cancel any time. Hosting is billed monthly and charged for what you actually use, so when you delete the server the unused balance is refunded to your account, less up to 10% in payment-processing fees.