FreeScout Hosting Live In 5 Minutes

Deploy FreeScout hosting and give your team a shared inbox for support email on your own domain. xCloud runs FreeScout 1.8.248 in a community-built image pinned by digest, with a private MariaDB 11.8.3 database, a generated administrator password, persistent volumes and HTTPS. Only accounts you create can sign in, and your conversations stay in your own database.

Deploy your FreeScout

No terminal
No technical skills needed
No lock-in, cancel anytime

What is FreeScout?

FreeScout is an open-source help desk and shared mailbox. You connect your support email addresses, your team works on the conversations together, and every customer keeps a searchable history. Upstream describes it with unlimited agents, tickets and mailboxes, internal notes and search, and publishes it under the AGPL-3.0 licence.

On xCloud it is FreeScout 1.8.248 in a community-built image pinned by digest, next to a private MariaDB 11.8.3 database. The web server, the queue worker and the scheduler all run inside the FreeScout container. The administrator account is created on the first start from the email you enter and a generated password. Outgoing email stays off until you add a mail server in the settings.

From Sign-Up to a Live FreeScout In Just 3 Easy Steps

A help desk normally means a web server, a queue worker, a scheduler, a database, a certificate and an administrator account before the first ticket. This is the same result without assembling any of it.

Step 01
Sign Up
Create your xCloud account and pick FreeScout from the OneClick catalog. Choose your domain and server, then enter the email address for the first administrator.
Step 02
We Deploy It For You
One click. We start FreeScout with a private MariaDB database that has no public port, mount freescout_data, freescout_logs and freescout_db, generate the administrator password and publish it over HTTPS. The first start takes 2-5 minutes, and a gateway error shows until it finishes.
Step 03
Connect A Support Mailbox
Sign in with your email and the generated password, change the password from your profile page, then open Manage > Mailboxes to connect a support address.

Everything FreeScout Does, On Your Own Server

FreeScout runs in full here: a shared help desk on your own domain, backed by a database you own.

A Shared Inbox For Your Team
Connect support email addresses as mailboxes and let several people work from the same inbox.
Unlimited Agents, Tickets And Mailboxes
Upstream sets no limit on how many agents, tickets or mailboxes you create.
Internal Notes
Leave notes on a conversation that your team sees and the customer does not.
Searchable Customer History
Find past conversations through search and keep the full history of each customer in one place.
Accounts You Create
People sign in only with accounts an administrator creates. The install offers no public registration.
Your Data In Your Database
Conversations, mailboxes and users live in a MariaDB database that is reachable only inside the install's private network.

Everything You Need To Run Your Help Desk 24/7

Managed hosting for FreeScout, so the parts that keep it online are not your problem.

FreeScout 1.8.248 deployed instantly
Community-built image pinned by digest
Administrator password generated for you
Free SSL certificate
Data on persistent volumes
Server backups and snapshots
Server security updates included
Choose your server region
Unused balance refunded

What You Can Do With FreeScout

Run support email as a team
Several people answer one support address from a shared inbox, so nothing sits in a single person's mailbox.
Keep customer history in one place
Search past conversations to see what a customer asked before you reply.
Handle several brands or clients
Create a mailbox for each support address and keep their conversations apart.
Replace a hosted help desk
Move support onto a server you control, with your conversations in your own database.

FreeScout vs Alternatives

Zendesk: Zendesk is a hosted help desk. FreeScout is open source and runs on your own server, so your conversations live in your own database.
Zammad: Zammad has its own OneClick page. It is a ticketing system, while FreeScout centres on a shared mailbox.
Chatwoot: Chatwoot has its own OneClick page. It is a customer-support inbox that includes live chat, while FreeScout is built around support email.
Frappe Helpdesk: Frappe Helpdesk has its own OneClick page. It is a ticketing system built on the Frappe framework.

Simple Pricing. Everything Included.

Dedicated Cloud VPS sizes, pre-configured for FreeScout hosting. Pick the one that fits, and resize any time.

Cloud VPS 6 GB

Cloud VPS 16 GB

More headroom if FreeScout sits alongside other support tools.

$59.99per month

16 GB RAM
6 vCPU cores
200 GB NVMe SSD
30 TB
Unlimited

Get started

Every size is a dedicated Cloud VPS we provision, patch, monitor and restore. Billed monthly with no lock-in — delete the server and the unused balance comes back to your account. FreeScout is licensed under AGPL-3.0.

Docker hosting

Already Have a Server? Bring Your Own

Connect any VPS — DigitalOcean, Vultr, Linode, AWS, Hetzner or bare metal — and deploy FreeScout on it through the same panel, for a per-server management fee instead of a Cloud VPS rental.

Free

Start your journey without cost.

$0forever

1 server
10 sites

Start free

Starter

Professional

The same platform, discounted at 6–10 servers.

$4per server / month

6–10 servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Agency

The same platform, discounted at 11+ servers.

$3per server / month

11+ servers
Unlimited sites
All features included
Bring any VPS provider

Get started

Priced per connected server, so your rate adjusts automatically as you add or remove servers. You pay your own provider for the server itself.

Self-managed hosting

Ready To Run Your Own Help Desk?

FreeScout on xCloud runs on a dedicated Cloud VPS that we provision, patch, monitor and restore. Deploy faster. Own your data. Stay in control.

Fast Provisioning
Deploy faster using an xCloud Managed Server built with optimized stacks and high-speed SSDs.
Enterprise-grade security
Protect your infrastructure with a free SSL certificate and more advanced security features at no additional cost.
Intuitive Control Panel
From Server creation to application deployment, everything can be managed from our intuitive control panel.

Hear what people are saying about us

See why agencies, developers, startups, and growing businesses choose xCloud to power their projects.

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Frequently Asked Questions

Feel free to contact us with any questions or concerns you may have.

Can I run FreeScout in Docker?

Yes, and this template is FreeScout Docker hosting without the setup: the community-built FreeScout 1.8.248 image and MariaDB 11.8.3, with persistent volumes, generated credentials, a private network for the database and HTTPS on your own domain.

How much RAM does FreeScout need?

The template baseline is 512 MB of RAM, 1 CPU core and 4 GB of disk. In testing the app used about 178 MiB and the database about 114 MiB. The 6 GB plan is the starting point here, well above that baseline.

How do I sign in the first time?

Use the administrator email you entered at install and the generated password from the credentials panel. There is no public registration. Change the password from your profile page after you sign in.

Why do I see a gateway error right after deploying?

The first start creates the database tables and the administrator account, which takes 2-5 minutes. The site shows a gateway error until it finishes, then the sign-in page appears.

Can FreeScout send email right away?

No. Outgoing email stays off until you add a mail server under Manage > Settings > Mail Settings. Until then, outgoing mail is queued.

Can anyone create an account?

No. Only accounts an administrator creates can sign in. The sign-in page itself is public and conversations hold your customers' email, so use strong passwords and keep accounts limited to your team.

Is FreeScout free?

Yes. FreeScout is open source under the AGPL-3.0 licence, so the software has no licence fee. You are billed only for the dedicated Cloud VPS that runs it. Paid FreeScout modules are separate products and are not included.

How do I back up FreeScout?

Back up the freescout_db and freescout_data volumes together. The data volume holds the application key, so keep it with the database backup. You can also take a mariadb-dump from the database container. Nothing schedules the copy, so run it yourself.

Backup and restore Docker apps

How do I upgrade FreeScout?

The install stays on its pinned image until you adopt a newer template version. Back up the freescout_db and freescout_data volumes first and read the upstream release notes. Existing sites are never upgraded automatically.

Can I change the administrator email or password in the Environment editor?

No. Those values are used only on the very first start, when the database is empty. Change your email or password inside FreeScout from your profile page. Do not edit the database password either, or the app can no longer reach its database.

Can I cancel anytime?

Yes. There is no lock-in — cancel any time. Hosting is billed monthly and charged for what you actually use, so when you delete the server the unused balance is refunded to your account, less up to 10% in payment-processing fees.