Documentation
Accounts
Team members, access and account settings.
17 guides
Your account
- My Account/ProfileManage your xCloud profile, sign in with Google or GitHub, review or unlink connected accounts, and set a password before removing your last sign-in method.
- Two-Factor Authentication: Set It Up, and Recover Access If You Lose Your DeviceSet up two-factor authentication on your xCloud account, store your recovery codes safely, and get back in if you lose your authenticator device.
- Can't Sign In to xCloud? Check Your Login Email vs Your Team EmailxCloud is redirecting you to sign-up, says the account doesn't exist, or the reset email never arrives? The team email and your login email are different things. Here's how to find the right one.
- How to Change the Language for xCloud Hosting Panel?Learn how to change the language in xCloud hosting panel for profile & notifications. Enjoy a personalized, multilingual experience easily.
- How to Disable Notifications With xCloudxCloud lets you control which notifications you receive and which channels xCloud can use to send them. If you manage many websites or servers, you can reduce
- How to Manage Email Preferences and Unsubscribe in xCloudChoose which xCloud emails you receive: turn off optional emails, pick email types per category, mute a site or server, and use the unsubscribe links in each email.
- How to Configure Global Settings for File Manager and Adminer in xCloudLearn how to customize global settings for File Manager and Adminer in xCloud and manage features for seamless performance.
Team
- How to Manage Teams, Roles, and Permissions in xCloudCreate and switch xCloud teams, invite members, assign Site, Server, or Team Admin roles, scope server and site access, manage permissions, and delete teams.
- How to Manage Team Access to a Server or Site in xCloudSee who on your team can open a server or site in xCloud, and give or remove a member's access right from the server or site overview.
Support
- How to Access Built-in Support Portal in xCloudLearn how to use the new Support Portal in xCloud to create tickets, track issues, and manage communication with the support team in one place.
- How to Grant and Revoke xCloud Support AccessControl when xCloud Support can reach your servers and sites: use the Support Access Code, set access on a ticket, edit it later, and revoke it by regenerating the code.
Billing details
- VAT Number And Company Details For Invoicing In xCloudNeed xCloud's VAT number or company details for invoicing?
- How to Claim Account Credit for an Unused Server Purchase in xCloudBought an xCloud server but never set it up? Claim the unused purchase value as Account Credit from the paid invoice, follow the review, and verify it.
- xCloud Refund PolicyxCloud refund policy: pro-rated server refunds, 14-day BYOS refunds, claiming refund credit after deleting a server, non-refundable add-ons, the Stripe processing fee, and how Account Credit payouts work.
- Why xCloud Suspends a Site or Server: Billing and Abuse Suspensions ExplainedxCloud suspends a site, server or team for two reasons: unpaid invoices or an abuse report. Here's what each one takes offline, how to fix it and how service comes back.
Close & policies
- How to Remove a Card or Delete an xCloud AccountUsers may sometimes need to update their billing information or close their account due to changes in subscription needs, billing preferences, or personal
- Protecting Our System With Security and Vulnerability Disclosure ProtocolsHere you will find the security and vulnerability disclosure protocols by xCloud.