Documentation
Pricing
Plans, billing and how the free trial works.
11 guides
- xCloud Free Plan: A Free Control Panel for a Server You Already HaveThe xCloud free plan is a $0 control panel for one server you already rent elsewhere, with up to 10 sites. It does not include hosting. Who it's for and what it covers.
- How Pricing Plans And Billing Works In xCloudHow xCloud billing works: the monthly billing date, terms by server type, add-on invoice lines, accepted payment methods, declined payments, refunds and the Free Plan.
- How to Read Your xCloud Invoice With xCloudAn xCloud invoice can include multiple bill rows, such as managed server charges, resize adjustments, backup add-ons, credits, or other services. This guide
- How To Generate Custom Invoices in xCloud?Learn how to generate custom invoices for all payments in xCloud and download from this documentation.
- Card Payment Failed? Pay Your xCloud Invoice Manually With 3D SecureAutomatic renewals fail on cards that require 3D Secure or an OTP, including most Indian cards. Pay the invoice from the Invoices page instead, then get a suspended server lifted.
- Paid an Overdue Invoice? How Reactivation Works and How Long It TakesYou paid an overdue invoice, but the dashboard still redirects to Billing or a server is still suspended. Here's the difference between the two locks and what each one needs.
- How xCloud Managed Server Resize Charges Work With xCloudWhen you resize an xCloud Managed Server, the invoice may show new charges, credits, or multiple bill rows. This guide explains why resize charges appear, how
- What Happens to Billing When You Delete a Server in xCloudDeleting an xCloud server cancels its subscription. Learn what you pay for a partial month, how to claim the unused balance as Account Credit, and how a card refund works.
- How to Cancel xCloud Subscription?Cancel xCloud subscription easily by deleting your server. Keep your data safe with a backup before deletion.
- How to Troubleshoot Cancelled Subscriptions, Deleted Servers, and Refund Confusion With xCloudUnderstand what to check when a server, backup service, add-on, or subscription was cancelled or deleted, but billing, renewal, invoice, or refund status is
- How to Remove a Payment Method by Canceling Your Account With xCloudLearn how to remove a payment method from xCloud when account cancellation is required, including what to back up, how to cancel active services, and what to send Support.