How To Upgrade Your Server in xCloud?
Updated November 6, 2026 · 5 min read
You can move an xCloud server to a bigger plan with more CPU, RAM and storage from Management → Settings → Resize server. You pay the price difference first, the server is offline while it resizes, and you can’t move back to a smaller plan afterwards.
This guide explains which servers can be resized, what to do when you see Server upgrade is not available, who on your team can resize, and what happens with payment and downtime.
Which servers can be resized
Whether you see the Resize server card depends on who bills the server.
| Server type | Can you resize it in xCloud? | What to do instead |
|---|---|---|
| xCloud Managed server | Yes, on most plans | Follow the steps below |
| xCloud Provider server | Yes, on most plans | Follow the steps below |
| Some xCloud servers that show Server upgrade is not available | No | Create a larger server and migrate your sites |
| Server in a white-label dashboard | No, the card does not appear | Contact your provider to resize |
| Server on your own cloud account (self-managed, for example DigitalOcean, Vultr, Hetzner, AWS or Google Cloud) | No, the card does not appear | Resize it in your provider’s dashboard, or create a larger server and migrate |
The New plan list shows only plans larger than the current one, grouped by category. You can move to another category, for example from General to Premium, when that plan is offered for your server. If the size you want is not in the list, create a new server of that size and move your sites to it (see Other ways to get more resources).
What “Server upgrade is not available” means
If the server’s Settings page shows Server upgrade is not available with the message “Upgrading this server is not supported right now. Please contact support if you need help.”, xCloud can’t resize this server yet because of where it is hosted. The Resize server card is not shown at all.
To get more resources, create a new server on the size you need and move your sites to it with Full Server Migration. Contact our support team if you need help choosing a plan.
Other messages you may see on the Resize server card:
- No upgrade options are available for this server right now. There is no larger plan to offer for this server. Contact support if you think it should be upgradeable.
- Could not load upgrade options for this server. The plan list did not load. Refresh the page later, or contact support.
- Can not perform server resize action on disconnected server. Reconnect the server first. A server must be connected and fully set up before it can be resized.
Who on your team can resize a server
To resize a server, a team member needs:
- the Team Admin or Server Admin role, and
- the permission to resize servers (“Allows members to resize or modify the server’s resources”).
Without it, the Resize server button stays greyed out. Ask the team owner or a team admin to change your role or permissions. See How to Manage Teams, Roles, and Permissions in xCloud.
Before you resize
- Take a backup. The dashboard reminds you: “You can’t move back to a smaller plan later. Take a backup of important data before you resize.”
- Plan for a short outage. The server can’t be reached while it moves to the new plan, so your sites are offline until it comes back. Pick a quiet time for your visitors.
- You can’t downgrade. A resize only goes up. To use a smaller plan later, create a new server on that plan and move your sites to it.
Step 1: Open the server’s settings
Go to Servers, open the server you want to resize, then click Management → Settings. The Resize server card is at the top of the page.
Step 2: Choose the new plan
Open the New plan list and pick a larger plan. The table under it compares Now and After resize for CPU, RAM, storage and the monthly price.
Step 3: Check what you pay now
Click Resize server on the card. A window opens with the plan change and a You pay now amount. You pay only the difference: xCloud credits the unused time left on your current plan. Open How we worked out your credit to see the details.
For how the charge and credit are calculated, see How xCloud Managed Server Resize Charges Work.
Step 4: Confirm the resize
Type the server name in the confirmation box, then click Resize server. You’ll see the final amount on the invoice before you pay.
Step 5: Pay the invoice
The resize starts only after the invoice is paid. Until then, the card shows Pending resize invoice with two buttons:
- Pay Invoice pays it and starts the resize.
- Cancel Resize cancels the request. The server stays on its current plan.
While an invoice is pending, you can’t start another resize.
Step 6: Wait for the resize to finish
Your sites are offline while the server moves to the new plan. When it finishes, the server comes back online on the new plan.
If the cloud provider can’t complete the resize, the server stays on its old plan, xCloud refunds the resize charge and lets you know. You can try again later or contact support.
Other ways to get more resources
If your server can’t be resized, or the size you need is not offered:
- Move some sites to a new server. Create a new server and move a few sites to it with Site Clone. Your important sites stay where they are.
- Move everything to a bigger server. Create a larger server and move all sites at once with Full Server Migration. Delete the old server when you’re done.
- Resize at your provider (self-managed servers). Follow your provider’s own guide: Vultr, DigitalOcean, Google Cloud or Hetzner Cloud (search the FAQ for “rescale”).
Tip: if you are only short on disk space, check for large log files and old backups first. Clearing them may free enough space without a resize.
To learn more about billing, see How Do Pricing Plans And Billing Work In xCloud?.
Frequently asked questions
Can I move my server back to a smaller plan after a resize?
No. A resize only goes up. To use a smaller plan, create a new server on that plan and move your sites to it with Full Server Migration or Site Clone.
Why does my server say ‘Server upgrade is not available’?
xCloud can’t resize this server yet because of where it is hosted. Create a new server on the size you need and move your sites to it, or contact support if you need help.
Why is the Resize server button greyed out for me?
Either your team role does not allow resizing, the server is disconnected, you haven’t picked a new plan yet, or a resize invoice is still waiting for payment. Ask the team owner or a team admin to give you the resize permission, or pay or cancel the pending invoice.
Will my sites go offline during a resize?
Yes. The server can’t be reached while it moves to the new plan, so your sites are offline until it comes back. Pick a quiet time and take a backup first.
If you run into any issues while resizing your server, feel free to reach out to our support team.