When you resize an xCloud Managed Server, the invoice may show new charges, credits, or multiple bill rows. This guide explains why resize charges appear, how pro-rated adjustments work, and what to send Support if the invoice looks confusing.

When this guide applies #

Use this guide if:

• you resized a managed server and saw an unexpected invoice,
• you upgraded or downgraded a managed server plan,
• your invoice contains multiple bill rows for the same server,
• you see a charge after resizing and want to understand the calculation,
• only some bill rows in an invoice should be refunded or credited.

Why resize charges happen #

A managed server resize changes the plan, resources, or service level for the server. Because billing periods are time-based, xCloud may need to calculate the difference between the old plan and the new plan for the remaining time in the current billing period.

Resize billing can include:

• a pro-rated charge for the new, higher plan,
• a pro-rated credit for unused time on the old plan,
• an adjustment row if the resize happened mid-cycle,
• a renewal row if the resize happened near the next billing date,
• separate bill IDs for each billing component.

This is why one invoice can contain more than one server-related bill row.

Pro-rated resize logic #

The basic idea is:

Resize adjustment = new plan unused-period cost - old plan unused-period credit

If you upgrade, the invoice may charge only the difference for the unused part of the billing cycle. If you downgrade, there may be an unused credit depending on the product rules and billing review.

Example upgrade calculation #

Example only:

Old plan: $30/month
New plan: $60/month
Billing period: 30 days
Days remaining after resize: 15 days
Old plan unused value: $30 × 15 ÷ 30 = $15
New plan remaining value: $60 × 15 ÷ 30 = $30
Resize charge: $30 - $15 = $15

In this example, the customer is not charged the full new monthly price immediately. The charge is the difference for the remaining days in the cycle.

Example refund or credit after resize #

If a resize was accidental or corrected, Support may review only the bill rows connected to that resize. If the invoice also contains other charges, such as backup add-ons or other servers, those unrelated rows are not included in the resize refund.

This is important when Support says only specific bill IDs from an invoice are refundable. The invoice can stay partially valid while selected bill rows are adjusted.

How to review a resize invoice #

1. Open the invoice #

Open the invoice from the billing area and check all line items.

2. Find server-related bill rows #

Look for rows that reference the managed server, plan change, resize, upgrade, downgrade, or resource adjustment.

3. Note the bill IDs #

If the invoice has multiple rows, write down the specific bill IDs that belong to the resize. Support may need these exact IDs to process the correct refund or credit.

4. Check the resize date #

Find when the resize happened. The refund or charge calculation depends on the remaining time in the billing period after this date.

5. Contact Support if the charge looks wrong #

Send the invoice ID, bill IDs, server name, resize date, and expected plan. Support can check whether the resize charge was calculated correctly.

What xCloud Support can check #

xCloud Support can review:

• whether the server is an xCloud Managed Server,
• the previous and new plan,
• invoice rows connected to the resize,
• whether the charge is pro-rated,
• whether the invoice includes unrelated bill rows,
• whether a correction, credit, or refund is needed.

Common confusion #

The invoice has several rows #

This is normal when billing includes a resize, renewal, add-on, or adjustment. Review the bill IDs instead of assuming the entire invoice is one charge.

The charge happened after I deleted the server #

If deletion and resize happened close together, Support should review the timeline and bill IDs. Managed server unused time may be eligible for a pro-rated refund.

Only some bill IDs are refundable #

That can happen when only some rows are related to the eligible managed server resize charge. Other rows may belong to different services or already-used time.

What to send xCloud Support #

Include:

• invoice ID,
• resize-related bill IDs,
• managed server name,
• old plan and new plan,
• date and time of resize,
• whether the server was later deleted or cancelled,
• screenshot of the invoice if possible.

FAQ #

Are xCloud Managed Server resize charges pro-rated? #

Yes. Managed server resize charges are handled using pro-rated billing for the relevant period.

Can I get a refund if I resized by mistake? #

Contact Support with the invoice ID and bill IDs. The billing team can review the eligible managed server rows and unused period.

Why did I receive a charge instead of a credit? #

If the new plan costs more than the old plan, the unused-period difference may create a charge. If the new plan costs less, the review may result in a credit or adjustment depending on the case.