How to Delete Your Account and Data With xCloud

If you no longer need xCloud, download anything you need, remove active services, check provider resources, then request account and data deletion.

Prerequisites

• Access to xCloud
• Owner or billing access
• Downloaded backups/invoices you need
• Access to cloud provider account for self-managed servers

Step-by-step

1. Download backups and invoices

Save website/database backups, invoices, and records before deleting services.

2. Delete sites and servers

Remove sites and servers you no longer need. Related server subscriptions are cancelled when all related servers are removed.

3. Remove provider resources

For self-managed servers, check the cloud provider for active servers, volumes, snapshots, firewalls, IPs, or backups.

4. Review billing and cards

Confirm no unexpected active subscriptions remain and download final invoices.

5. Submit deletion request

Contact support with account email, confirmation, downloaded-data acknowledgement, and whether billing info should be removed where possible.

6. Confirm completion

Wait for team review and keep the confirmation message for your records.

Troubleshooting

Deleted servers but still charged

Check whether charge is from xCloud or provider; provider-side resources must be removed in provider dashboard.

Need invoices after deletion

Download before deletion, or contact support with billing email if already deleted.

Want to cancel billing only

Delete active servers; if subscription remains, contact support.

FAQ

Can I keep backups?

Yes, download them before deletion.

Does deleting all servers cancel subscriptions?

Related server subscriptions should stop after servers are removed.

Why does support ask for a reason?

Feedback helps improve xCloud; you can keep it brief.