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How to Request For Site Migration Support From xCloud

Updated April 29, 2026 · 3 min read

This guide provides a step-by-step walkthrough on how to request site migration support from the xCloud team. Follow the prerequisites carefully and then submit a support ticket with the required information to ensure a smooth migration process.

Prerequisites To Perform A Full Server Migration With xCloud

Before requesting a Full Server Migration with xCloud, ensure the following conditions are met on your source server:

#RequirementDetails
1Server ConfigurationEnsure that your source server is running Nginx or OpenLiteSpeed (OLS) server.
2Operating SystemThe source server should be running either Ubuntu 20.04 or Ubuntu 24.04 LTS x64.
3Root AccessObtain root access to the source server. This is essential for performing the Full Server Migration.
4Disable 2FADisable Two-Factor Authentication (2FA) if enabled on your hosting account or WordPress admin.
5Disable Host SecurityDisable additional security measures such as SiteGround Security Optimizer or similar tools from your hosting end.
6Uninstall Host PluginsUninstall any must-use plugins provided by your hosting provider.
7Clear & Disable CacheClear all caches and disable cache plugins such as Object Cache Pro or similar caching solutions.
8Disable Security PluginsDisable Wordfence or any other security plugins installed on your WordPress site.
9Fresh xCloud ServerInstall a fresh server from xCloud in order to use the Full Server Migration feature.

⚠️ Important Note: You can migrate an existing server to xCloud. However, you must install a fresh server from xCloud first in order to use the Full Server Migration feature. Make sure all prerequisites above are completed before proceeding.

Steps to Request Migration Support

Once all prerequisites are fulfilled, follow these steps to request site migration support from the xCloud team:

Step 1: Create a Support Ticket

Navigate to the xCloud support portal and create a new support ticket. Select Site Migration as the ticket category. In your ticket, clearly mention that you need site migration support and that all prerequisites have been completed.

Tip: Provide as much detail as possible in your initial ticket to avoid unnecessary back-and-forth communication.

Include the full URL of the website you want to migrate in the support ticket. For example: https://www.yourwebsite.com

If you have multiple sites to migrate, list each site URL separately.

Step 3: Share WordPress Admin Credentials

Provide the WordPress admin login credentials for your site in the support ticket. The xCloud support team will need these to access your site during the migration process. Include the following:

🔒 Security Recommendation: It is recommended to change your WordPress admin password after the migration is complete for security purposes.

Step 4: xCloud Team Handles the Migration

Once the xCloud support team receives your ticket with the site link and WordPress admin credentials, they will begin the migration process. The team will migrate your site to the fresh xCloud server you have set up. You will be notified via the support ticket once the migration is complete.

Quick Checklist

Use this checklist to make sure everything is ready before submitting your migration request:

  • Source server running Nginx or OLS
  • Ubuntu 20.04 or 24.04 LTS x64 on source server
  • Root access obtained for source server
  • Two-Factor Authentication (2FA) disabled
  • Host security plugins (e.g., SiteGround Security Optimizer) disabled
  • Must-use hosting plugins uninstalled
  • Cache cleared and cache plugins (e.g., Object Cache Pro) disabled
  • Security plugins (e.g., Wordfence) disabled
  • Fresh xCloud server installed
  • Support ticket created with site URL and WP admin credentials

Need help? Contact xCloud Support. This document is provided by xCloud for customer reference.