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How to Request For Site Migration Support From xCloud

Updated November 3, 2026 · 3 min read

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This guide provides a step-by-step walkthrough on how to request site migration support from the xCloud team. Follow the prerequisites carefully and then submit a support ticket with the required information to ensure a smooth migration process. For what is included and how long it takes, see the free website migration service page.

Prerequisites For A Migration Request

Before requesting a migration, complete the items that apply to you. Items marked Own server only apply when you are moving from your own server. If you are on shared hosting, you can skip them and send a WordPress admin login instead.

#RequirementDetailsApplies to
1Server ConfigurationEnsure that your source server is running Nginx or OpenLiteSpeed (OLS) server.Own server only
2Operating SystemThe source server should be running Ubuntu 20.04, 22.04, 24.04 or 26.04 LTS x64.Own server only
3Root AccessObtain root access to the source server. This is essential for performing the Full Server Migration.Own server only
4Disable 2FADisable Two-Factor Authentication (2FA) if enabled on your hosting account or WordPress admin.All requests
5Disable Host SecurityDisable additional security measures such as SiteGround Security Optimizer or similar tools from your hosting end.All requests
6Uninstall Host PluginsUninstall any must-use plugins provided by your hosting provider.All requests
7Clear & Disable CacheClear all caches and disable cache plugins such as Object Cache Pro or similar caching solutions.All requests
8Disable Security PluginsDisable Wordfence or any other security plugins installed on your WordPress site.All requests
9xCloud ServerCreate the xCloud server your sites will move to. When moving from your own server, it must be a fresh server, which the Full Server Migration feature needs.All requests

⚠️ Important Note: You can migrate an existing server to xCloud. However, you must install a fresh server from xCloud first in order to use the Full Server Migration feature. Make sure the prerequisites that apply to you are completed before proceeding.

Steps to Request Migration Support

Once the prerequisites that apply to you are fulfilled, follow these steps to request site migration support from the xCloud team:

Step 1: Create a Support Ticket

In xCloud, open Support → Create Ticket and choose Free Migration as the Topic. Complete the required Subject and How urgent is this? fields, and put your site URLs and logins in Descriptions. The form also shows Number of Sites, Hosting Type, Want to migrate more? and xCloud Server IP. It lists these under Additional Information (Optional), but fill them in so the team knows where your sites are going. In your ticket, clearly mention that you need site migration support and that the prerequisites that apply to you have been completed.

Tip: Provide as much detail as possible in your initial ticket to avoid unnecessary back-and-forth communication.

Include the full URL of the website you want to migrate in the Descriptions field of the support ticket. For example: https://www.yourwebsite.com

If you have multiple sites to migrate, list each site URL separately.

Step 3: Share Your Access Details

Share logins only in your Free Migration support ticket, or in the shared Google Sheet the team gives you.

If you are moving from your own server, provide the source server IP address, root username, root password and the domain URLs to migrate.

On shared hosting, provide the WordPress admin login credentials for each site. The xCloud support team will need these to access your site during the migration process. Include the following:

🔒 Security Recommendation: It is recommended to change your WordPress admin password, and your root password if you shared it, after the migration is complete for security purposes.

Step 4: xCloud Team Handles the Migration

Once the xCloud support team receives your ticket with the site link and your access details, they check whether your site qualifies. If it does, the team migrates your site to the xCloud server you created. Your site is copied to a demo domain, and the ticket tells you when it is ready to test.

Quick Checklist

Use this checklist to make sure everything is ready before submitting your migration request:

  • Own server only: source server running Nginx or OLS
  • Own server only: Ubuntu 20.04, 22.04, 24.04 or 26.04 LTS x64 on source server
  • Own server only: root access obtained for source server
  • Two-Factor Authentication (2FA) disabled
  • Host security plugins (e.g., SiteGround Security Optimizer) disabled
  • Must-use hosting plugins uninstalled
  • Cache cleared and cache plugins (e.g., Object Cache Pro) disabled
  • Security plugins (e.g., Wordfence) disabled
  • xCloud server created (a fresh one when moving from your own server)
  • Support ticket created under Free Migration with your site URL, access details and xCloud server IP

Need help? Contact xCloud Support. This document is provided by xCloud for customer reference.