How to Disable Notifications With xCloud

xCloud lets you control which notifications you receive and which channels xCloud can use to send them. If you manage many websites or servers, you can reduce unnecessary alerts by updating your notification settings.

Use this guide to turn off xCloud notifications, disable email alerts, or keep only the notification channels your team needs.

⚠️ Important: Disabling notifications does not disable the action that created the notification. For example, if you turn off update notification emails, xCloud will stop sending those emails, but your sites and servers can still be updated or managed based on your normal settings.

What This Setting Controls

The xCloud notification page controls notification delivery from xCloud. Depending on your account and integrations, you may see channels such as:

• Email
• Slack
• Telegram
• WhatsApp
• xCloud (notifications inside the dashboard)

You can disable one channel and keep another channel enabled. For example, you can turn off Email while keeping Slack or dashboard notifications active. Telegram, WhatsApp, and Slack can only be turned on after you connect them under Integrations.

These channel settings belong to the team owner and apply to the teams they own. To choose which emails reach your own inbox, use Email Preferences at the bottom of the same page. See How to Manage Email Preferences and Unsubscribe in xCloud.

Prerequisites

• Access to your xCloud account
• You are the team owner. xCloud sends team notifications according to the owner’s settings. Team admins with the Manage notifications permission can also see the channel sections, but saving there only changes their own settings, which xCloud does not use for teams they do not own. Other members can open the page and manage their own Email Preferences.

Step 1: Open Notification Settings

First, log in to your xCloud Dashboard and go to Settings, then Notifications under Team, or directly visit the link. You can also open the notification bell in the header and select the settings (gear) icon.

Step 2: Review Each Notification Section

On the notification page, review the available sections. You may see sections such as:

• Server Notifications
• Newly Provisioned Servers (on or off)
• Site Notifications
• Other Notifications
• Send Sensitive Information (on or off)
• Vulnerability Notifications (on or off)

The sections with channel checkboxes control a different group of xCloud alerts each. Send Sensitive Information decides whether passwords such as sudo, database, and wp-admin passwords are included in notifications. Vulnerability Notifications is a single switch. When it is on, vulnerability alerts go to email and to any connected Slack, WhatsApp, or Telegram integration, regardless of the channel checkboxes above.

Step 3: Disable The Notification Channels You Do Not Want

Uncheck the channel you want to disable in each section.

For example:

• Uncheck Email to stop email notifications.
• Uncheck Slack to stop Slack notifications.
• Uncheck Telegram to stop Telegram notifications.
• Uncheck WhatsApp to stop WhatsApp notifications.

If you only want fewer emails, turn off Email and leave your preferred channel enabled.

Step 4: Disable Site Notifications If Needed

Use Site Notifications to control alerts related to your websites. These can include site upgrades, SSL certificate issues, deployment errors, and similar site-level events.

Turn off the channels you do not want under Site Notifications.

Step 5: Disable Server Notifications If Needed

Use Server Notifications to control server-level alerts. These can include server reboots, unavailable servers, available upgrades, and similar server events.

Turn off the channels you do not want under Server Notifications.

Step 6: Review Other And Vulnerability Notifications

If you want to stop all xCloud notifications through a specific channel, review Other Notifications as well. Turn off Vulnerability Notifications only if you do not need vulnerability alerts.

➡️ For security-related alerts, keep at least one channel enabled if your team depends on xCloud to notify you about important issues.

Step 7: Save Your Changes

Click Save Changes.

After saving, xCloud will update your notification preferences.

Expected Result

After saving your settings:

• xCloud stops sending notifications through the channels you disabled.
• xCloud keeps sending notifications through any channels that remain enabled.
• Site and server workflows continue normally.
• Updates are not disabled by changing notification settings.

Recommended Setup

If you manage many websites and want fewer messages, use one of these setups.

Reduce Email Noise

• Turn off Email under Site Notifications.
• Turn off Email under Server Notifications if you do not want server alert emails.
• Keep one preferred channel enabled for important alerts.

Stop All xCloud Emails

• Turn off Email in every notification section where it appears.
• Click Save Changes.
• Keep another channel enabled if your team still needs operational alerts.
• To stop optional emails for your own account only, turn off Receive Optional Emails under Email Preferences. Account, critical security, and receipt emails are always sent.

Keep Only Important Security Alerts

• Turn off nonessential channels under Site Notifications and Server Notifications.
• Keep Vulnerability Notifications turned on.
• Click Save Changes.

Troubleshooting

I still receive emails after turning off Site Notifications

Check Server Notifications, Other Notifications, and Vulnerability Notifications. Some emails may come from a different notification group.

I want no xCloud emails at all

Open the notification page and turn off Email everywhere it appears. Then click Save Changes. For your own inbox, you can also use Email Preferences or the unsubscribe links in any optional xCloud email. Account, critical security, and receipt emails are always sent.

I do not see the Notifications page

Every team member can open the Notifications page. If you only see Email Preferences, your role does not include the Manage notifications permission. Team notification channels are controlled by the team owner, so ask the owner to change them.

My team still needs important alerts

Keep one shared channel enabled, such as Slack or dashboard notifications, while disabling personal email alerts.

FAQ

Can I disable notifications for all my websites from one place?

Yes. The notification page controls your xCloud notification delivery preferences, so you can reduce notification emails without opening each website individually.

Can I disable only Email and keep Slack enabled?

Yes. Notification channels are controlled separately. Turn off Email and keep Slack enabled if that is your preferred workflow.

Does this stop WordPress update emails sent directly by WordPress?

No. This only controls xCloud notifications. WordPress can also send its own automatic update emails from inside each WordPress site. To disable those emails, follow the WordPress update email notification guide.