What Happens to Billing When You Delete a Server in xCloud

Deleting a server in xCloud cancels that server’s subscription, so it is not billed again. It does not refund anything by itself, and the purchase cannot be reused for a new server. Instead, xCloud records the unused part of what you paid on the invoice that paid for the server. You claim that balance as Account Credit, and you can later ask for the refundable part to go back to your card.

This guide covers what to do before you delete, what a partial month costs, how to claim the unused balance, and how Account Credit differs from a card refund. The official rules are in the xCloud Refund Policy.

Quick answer

Situation	What happens
You delete an xCloud Managed or xCloud Provider server mid-period	You pay for the time used (minimum one full day). The unused balance becomes claimable on its invoice.
You delete its Full Server Backup with it	Backup time follows the same pro-rated rule.
You delete a Self-Managed Hosting (BYOS) server in its first 14 days	The full amount paid is claimable. After 14 days, nothing is returned.
You want to create a new server on the same purchase	Not possible. The new server is a new purchase; use the claimed credit toward it.
Activated add-ons (Mailbox, Mail Delivery, Site Security PRO)	Non-refundable, even when the server is deleted.
A server from your own provider account (Hetzner, Vultr, DigitalOcean, AWS)	The provider bills you directly. Delete it there too.
White Label (reseller) teams	The Account Credit flow is not available. See White Label billing.

Before you delete: back up first

Deletion is permanent. It removes the server, all sites on it and their data, and billing review cannot bring them back. Full Server Backups created for the server are deleted with it, so they do not protect you here.

1. Take a backup that is stored off the server, such as site backups to remote storage. See Backups in xCloud and Server Backup Management.
2. Download or copy anything you need off the server, such as database dumps and uploads.
3. If you plan to replace the server, create the new one and move your sites before you delete the old one.

A deleted server cannot be re-created on the same purchase. The purchase is used up when the server is created. If you delete a server to “start fresh”, the new server is a new purchase. Claim the old server’s unused balance (below) so it pays toward the new one.

What you pay for a partial month

For xCloud Managed and xCloud Provider servers, you pay for the time the server existed. The rest of the paid period is the unused balance.

• A server used for less than 24 hours is charged one full day.
• Full Server Backup on that server is calculated the same way.
• Yearly or multi-month terms are calculated from the amount actually paid at checkout, including discounts.

Example only: a server billed $30 for a 30-day month and deleted after 15 days has roughly half of the month unused (about $15 before any fee). The exact figure comes from your invoice, the deletion time and the bill rows linked to the server.

Test-and-destroy servers follow the same rule. If you create a server to try something and delete it the same day, you pay for one day and the rest of the period is claimable.

Self-Managed Hosting (BYOS) works differently: a new server deleted within its first 14 days returns the full amount paid. After 14 days, deleting it only stops future charges.

Account Credit or card refund

The unused balance comes back as Account Credit first. A card refund is a second, optional step.

	Account Credit	Card refund (payout)
How you get it	Claim the unused balance from the invoice	Request a payout of Refundable credit
Where it goes	Your team’s Account Credit balance	The original card that paid
How it is used	Applied automatically to future invoices before your card is charged	Returned to your card after review
Fees	None when the credit is spent on invoices	The payout dialog shows the deduction and what you’ll receive
Review	Yes, before credit is added	Yes, before money is returned

Account Credit has two parts:

• Refundable: value traced to a card payment. It can pay invoices or be paid out to the original card.
• Non-refundable: promotional or goodwill value. It pays invoices but cannot be withdrawn.

If you are creating another server soon, keeping the balance as credit is the simplest choice: it pays the next invoice automatically. For the payout rules and the processing fee, see the Refund Policy. If you are unsure whether a deleted service qualifies, or you prefer to ask for a refund directly, contact xCloud Support with the invoice number.

Step 1: Delete the server

Once your backup is safe, open the server’s management page, find Delete your Server and click Delete. A dialog titled Are You Sure You Want To Delete Server followed by your server name opens. Under Why are you deleting it?, choose a reason for deleting, then type the server name in the confirmation field (its placeholder reads “Type server name to confirm”) and click Delete. Deleting the server cancels its subscription. You do not need to cancel anything separately. See How to cancel an xCloud subscription.

Expected result: The server disappears from Servers and is not billed in the next cycle.

Step 2: Find the invoice that paid for the server

Go to Billing → Bills & Payment. In Invoices, find the Paid invoice for the deleted server, then open its actions menu (⋮).

Step 3: Select Claim Refund Credit

In the actions menu, select Claim Refund Credit.

Expected result: A Claim refund credit? dialog opens.

If the action is missing, see Troubleshooting.

Step 4: Confirm the claim

The dialog says the unused balance from the deleted service will be added to your account credit once approved. Click Yes, claim it.

Expected result: The invoice menu now shows Refund Credit Requested Already while xCloud reviews the claim. After approval it shows Account Credit Granted.

Step 5: Check your Account Credit

Go to Billing → Account Credit. Approved value appears in Available Credit, split into Refundable and Non-refundable, with an entry in Credit history.

Expected result: The balance is applied automatically to your next eligible invoice.

Step 6 (optional): Request a payout to your card

To get Refundable credit back on your card instead, open the menu on the Refundable card on Billing → Account Credit and select Request payout. Review the amount, the deduction and You’ll receive, then click Submit request. The full payout flow is in the Refund Policy.

Expected result: The request appears as pending until xCloud reviews it. Approved payouts go to the original card, usually within 5 to 10 business days.

Why only part of an invoice may come back

One invoice can carry several bill rows: a server, a resize adjustment, a backup, an add-on, or another server. Only rows for the deleted server and its eligible backup are counted. Add-on rows are not, so the claimable amount is often smaller than the invoice total.

The invoice itself stays in your billing history after deletion. It is a record of what was paid, not a sign that the server is still being charged.

External provider servers

If you connected a server from your own provider account, xCloud does not bill for that machine. Deleting it in xCloud removes it from the dashboard only. Open your provider’s dashboard and delete the server and any volumes, snapshots, backups or reserved IPs there, or the provider keeps charging you.

Troubleshooting

Symptom	Likely cause	Fix
No Claim Refund Credit on the invoice	Wrong team selected, the invoice did not pay for the deleted server, or nothing is left to return (add-ons only, BYOS after 14 days, no card payment behind the invoice)	Switch to the team that paid, check the invoice title, then contact support.
Refund Credit Requested Already	The claim is waiting for review	Wait. You can’t submit it twice.
No Account Credit item under Billing	Your team is a White Label team, or your role can’t manage billing	Ask the team owner, or read the White Label billing guide.
No Request payout option	Refundable balance is $0, or a payout is already pending	Non-refundable credit cannot be paid out; it still pays invoices.
Still charged after deleting	An add-on, another server, or an external provider bill	Match each bill row to its service. See cancelled subscription and refund troubleshooting.

Related docs

• xCloud Refund Policy: eligibility, the processing fee and payouts.
• How to claim Account Credit for an unused server purchase: a server you bought but never set up.
• How to cancel an xCloud subscription
• Troubleshooting cancelled subscriptions, deleted servers and refunds

Frequently asked questions

Can I delete my server and create a new one on the same purchase?

No. A server purchase is used up when the server is created, and deleting the server cancels its subscription. A new server starts a new purchase. Back up your sites before you delete, then claim the old server’s unused balance as Account Credit so it pays toward the new server.

Is the unused balance refunded to my card automatically?

No. Deleting the server records the unused balance on the invoice that paid for it. You claim it with Claim Refund Credit, xCloud reviews it, and approved value becomes Account Credit. Only Refundable credit can then be paid out to the original card through a separate, reviewed payout request.

What does a server I create for a quick test and then delete cost?

For xCloud Managed and xCloud Provider servers you pay for the time the server existed, with a minimum of one full day. The rest of the paid period is unused balance you can claim as Account Credit.

Why don’t I see Claim Refund Credit on my invoice?

The action appears only on a paid invoice that funded an eligible deleted service with unused value, for the team that paid it. It does not appear for add-ons, invoices with no card payment behind them, White Label teams, or a claim that is already requested or approved.

If you run into any issues with deleted server billing, feel free to reach out to our support team.