Deleting a server can affect billing, but the result depends on the server type, invoice timing, subscription status, and whether the charge came from xCloud or an external provider. This guide explains the common billing situations after server deletion and what xCloud Support can review.

For the official refund rules, always refer to the xCloud Refund Policy.

Quick answer #

Situation	What usually happens
xCloud Managed Server deleted before next billing cycle	Eligible for pro-rated refund based on actual usage
xCloud Provider Server deleted before next billing cycle	Eligible for pro-rated refund based on actual usage
Full Server Backup for Managed/Provider Server	Follows the same pro-rated usage/refund rules
Self-Managed Hosting / BYOS purchased through xCloud	Full refund within 14 days of purchase for new servers
External provider server bill	Handled by the provider, not xCloud
Addons after activation	Non-refundable once activated
Invoice already generated before deletion	May still appear as a billing record; Support can review eligible rows

Why this can feel confusing #

Customers often see confusion after deleting a server because several things can happen at nearly the same time:

• the server is deleted from the dashboard,
• the subscription is cancelled or scheduled not to renew,
• an invoice was already generated before deletion,
• payment was already captured,
• the invoice contains multiple bill rows,
• one row is refundable but another row is still valid,
• a backup/addon row follows different rules,
• a provider invoice arrives separately from an xCloud invoice.

The key point is: server deletion, invoice visibility, refund eligibility, and external provider billing are separate checks.

Server deletion vs invoice record vs refund #

Server deletion #

Server deletion removes the server from active use in xCloud. It may also stop the related xCloud subscription from renewing, depending on the service type.

Invoice record #

An invoice is a billing record. It may remain visible even if a refund, credit, or adjustment is later applied. Seeing an invoice after deletion does not always mean the charge is still active.

Refund review #

Refund review checks whether unused paid time remains and which invoice line items are eligible under the refund policy.

xCloud Managed Servers and xCloud Provider Servers #

If you delete an xCloud Managed Server or xCloud Provider Server before the next billing cycle, you may be eligible for a pro-rated refund based on actual usage.

Official policy notes:

• You pay for the time the server was used.
• The unused portion can be reviewed for refund.
• A minimum charge of one full day applies if the server was used for less than 24 hours.
• Stripe processing fees, up to 10%, may be deducted.
• Approved refunds are processed to the original payment method.
• Approved refunds usually take 5–10 business days, depending on banking/payment processing time.
• Refunds are calculated in USD.

Pro-rated refund formula #

The official refund policy uses this structure:

Total paid − usage charge − processing fee = refund amount

Example only:

Monthly server charge: $100
Billing period: 30 days
Used time before deletion: 15 days
Usage charge: $50
Processing fee: deducted where applicable
Refund: remaining unused amount after usage and processing fee

The final amount depends on the real invoice, deletion time, service period, related bill rows, and applicable fee.

Full Server Backup after server deletion #

Full Server Backup for xCloud Managed Servers and xCloud Provider Servers follows the same pro-rated logic. You pay for backup time used, and the unused portion can be reviewed for refund after applicable processing fees.

This applies to the full server backup service connected to Managed/Provider Servers. It does not make all addons refundable.

Self-Managed Hosting / BYOS after deletion #

Self-Managed Hosting / BYOS purchased through xCloud is eligible for a full refund within 14 days of purchase for new servers.

Important notes:

• Refund requests are eligible only within the first 14 days of purchase.
• The 14-day refund applies to new servers.
• Requests after 14 days are not eligible.
• Recurring charges and cancellations after 14 days are not eligible for refunds.
• Deleting your server automatically cancels the related subscription, so it will not be charged in the next billing cycle.

External provider billing after deleting a self-managed server #

If you connected a server from an external provider account, such as Hetzner, Vultr, DigitalOcean, AWS, or another provider, xCloud does not control that provider invoice.

Removing the server from xCloud may disconnect it from the xCloud panel, but you should still check the provider dashboard for active billable resources, such as:

• servers,
• volumes,
• backups,
• snapshots,
• reserved IPs,
• load balancers,
• other provider services.

If the provider charged you directly, the provider must review that refund request.

Addons after server deletion #

Addons are non-refundable once activated. This includes:

• Mailbox,
• Mail Delivery,
• Site Security PRO.

If an invoice includes both a refundable server row and a non-refundable addon row, Support may review only the eligible server row. The whole invoice is not automatically refunded.

Why only part of an invoice may be refunded #

One invoice can include several bill rows. For example, the same invoice may include:

• a managed server charge,
• a server resize adjustment,
• a full server backup row,
• an addon row,
• another server charge,
• a previous unpaid amount.

Only eligible rows are reviewed for refund. This is why Support may ask for a specific bill ID or line item ID instead of refunding the entire invoice.

Step-by-step: check deleted server billing #

1. Identify the server type #

Confirm whether the deleted server was:

• xCloud Managed Server,
• xCloud Provider Server,
• Self-Managed Hosting / BYOS purchased through xCloud,
• external provider server connected to xCloud.

2. Open the invoice #

Open the invoice that still shows the charge. Check the invoice ID, payment status, service period, and each bill ID.

3. Match each bill row to a service #

Do not assume the full invoice belongs to the deleted server. Match each row to the server, backup, addon, reseller plan, or another service.

4. Check the deletion or cancellation date #

The billing team uses the deletion/cancellation date to calculate unused time for eligible Managed/Provider Server refunds.

5. Check external provider resources if needed #

If the charge came from an external provider, open the provider dashboard and verify whether the provider-side server or other resources are still active.

6. Contact xCloud Support #

Ask Support to review the billing and include the exact invoice details listed below.

What xCloud Support can check #

xCloud Support can review:

• whether the deleted server was Managed, Provider Server, BYOS, or external provider-connected,
• invoice ID and bill IDs,
• deletion/cancellation date,
• eligible pro-rated refund for Managed/Provider Servers,
• eligible 14-day BYOS refund cases,
• full server backup refund eligibility,
• addon rows that are non-refundable,
• whether a refund or credit was already applied,
• whether the charge appears to be from xCloud or an external provider.

Important data warning #

Deleted server data may not be recoverable unless a valid backup exists. Billing review does not restore deleted server data. If you need a site or server recovered, contact Support immediately and provide the server/site details.

What to send xCloud Support #

Include:

• xCloud account email,
• invoice ID,
• bill ID or line item ID,
• server name,
• server type,
• deletion/cancellation date,
• purchase date for BYOS 14-day refund cases,
• screenshot of invoice rows,
• screenshot of provider invoice if you are unsure who charged you,
• expected refund or correction,
• whether you also had full server backup or addons enabled.

FAQ #

Does deleting an xCloud Managed Server give a pro-rated refund? #

Yes. xCloud Managed Servers are eligible for pro-rated refunds before the next billing cycle, based on actual usage and the official refund policy.

Does deleting an xCloud Provider Server give a pro-rated refund? #

Yes. xCloud Provider Servers follow the same pro-rated refund rule before the next billing cycle.

Why do I still see an invoice after deleting a server? #

Invoices are billing records. An invoice may remain visible even after a refund, credit, or adjustment is processed.

Why did Support say only some bill IDs are refundable? #

Because one invoice can include multiple services. Only eligible bill rows are reviewed for refund.

Does deleting a self-managed server from xCloud cancel my external provider bill? #

Not always. If the server exists in your external provider account, you must check and cancel it from the provider dashboard.

Are addons refunded after deleting the server? #

No. Addons are non-refundable once activated, even if a related server is later deleted.